FCC Consumer Complaints – 7 June 2018
Introduction
On Thursday, 7 June 2018, 1436 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 1386 complaints recorded the day before. Complaints were reported across 53 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 1028 complaints.
Key statistics
- Total complaints
- 1436
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (1028)
- Most reported state/territory
- California (195)
Where the complaints came from
Reports recorded on 7 June 2018 show 1436 complaints originating from 871 cities across 53 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 195 | 13.6% |
| Florida | 108 | 7.5% |
| Texas | 90 | 6.3% |
| New York | 89 | 6.2% |
| Illinois | 63 | 4.4% |
| Pennsylvania | 63 | 4.4% |
| Ohio | 54 | 3.8% |
| Georgia | 46 | 3.2% |
| New Jersey | 40 | 2.8% |
| Arizona | 38 | 2.6% |
| Other states and territories | 648 | 45.1% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 1234 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1234 | 85.9% |
| TV | 93 | 6.5% |
| Internet | 92 | 6.4% |
| Radio | 11 | 0.8% |
| Accessibility | 4 | 0.3% |
| Emergency | 2 | 0.1% |
Phone complaints
1234 complaints were recorded in this category, representing 85.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 1028 | 83.3% |
| Billing | 62 | 5.0% |
| Availability (including rural call completion) | 51 | 4.1% |
| Equipment | 28 | 2.3% |
| Junk Faxes | 19 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 17 | 1.4% |
| Privacy | 15 | 1.2% |
| Number Portability (keeping your number if you change providers) | 9 | 0.7% |
| Interference (including signal jammers) | 4 | 0.3% |
| Rural Call Completion | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
93 complaints were recorded in this category, representing 6.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 55 | 59.1% |
| Availability | 20 | 21.5% |
| Indecency | 7 | 7.5% |
| Equipment | 5 | 5.4% |
| Interference | 4 | 4.3% |
| Loud Commercials | 1 | 1.1% |
| Privacy | 1 | 1.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
92 complaints were recorded in this category, representing 6.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 34.8% |
| Availability | 27 | 29.3% |
| Speed | 14 | 15.2% |
| Interference | 7 | 7.6% |
| Privacy | 7 | 7.6% |
| Equipment | 5 | 5.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 1028 complaints relating to unwanted calls on this date, representing 71.6% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (443) 384-0186 | 8 | 0.8% |
| (518) 772-0341 | 7 | 0.7% |
| (661) 670-2575 | 7 | 0.7% |
| (443) 294-8011 | 6 | 0.6% |
| (623) 499-9004 | 5 | 0.5% |
| (628) 213-7340 | 4 | 0.4% |
| (661) 670-2571 | 4 | 0.4% |
| (718) 880-7001 | 4 | 0.4% |
| (206) 823-3156 | 3 | 0.3% |
| (267) 366-6275 | 3 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (623) 499-9004 | 11 | 1.1% |
| (267) 366-6275 | 9 | 0.9% |
| (443) 384-0186 | 7 | 0.7% |
| (518) 772-0341 | 5 | 0.5% |
| (202) 866-9157 | 4 | 0.4% |
| (334) 246-2496 | 4 | 0.4% |
| (443) 294-8011 | 4 | 0.4% |
| (513) 440-4480 | 4 | 0.4% |
| (210) 664-2731 | 3 | 0.3% |
| (317) 593-4270 | 3 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (623) 499-9004 was reported slightly more often than other business contact numbers.
- (443) 384-0186 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.