FCC Consumer Complaints – 8 June 2018
Introduction
On 8 June 2018, 1257 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1436 complaints the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 920 complaints.
Key statistics
- Total complaints
- 1257
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (920)
- Most reported state/territory
- California (166)
Where the complaints came from
A total of 1257 complaints were recorded on 8 June 2018, with reports originating from 795 cities in 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 166 | 13.2% |
| Texas | 106 | 8.4% |
| Florida | 102 | 8.1% |
| New York | 61 | 4.9% |
| Arizona | 53 | 4.2% |
| Ohio | 52 | 4.1% |
| Pennsylvania | 51 | 4.1% |
| Washington | 50 | 4.0% |
| Virginia | 41 | 3.3% |
| Georgia | 34 | 2.7% |
| Other states and territories | 540 | 43.0% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 1060 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1060 | 84.3% |
| Internet | 95 | 7.6% |
| TV | 82 | 6.5% |
| Radio | 14 | 1.1% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
1060 complaints were recorded in this category, representing 84.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 920 | 86.8% |
| Billing | 59 | 5.6% |
| Availability (including rural call completion) | 24 | 2.3% |
| Equipment | 22 | 2.1% |
| Privacy | 15 | 1.4% |
| Number Portability (keeping your number if you change providers) | 9 | 0.8% |
| Interference (including signal jammers) | 5 | 0.5% |
| Junk Faxes | 4 | 0.4% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
95 complaints were recorded in this category, representing 7.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 27.4% |
| Availability | 25 | 26.3% |
| Speed | 18 | 18.9% |
| Equipment | 10 | 10.5% |
| Interference | 10 | 10.5% |
| Privacy | 6 | 6.3% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
TV complaints
82 complaints were recorded in this category, representing 6.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 51.2% |
| Availability | 17 | 20.7% |
| Indecency | 11 | 13.4% |
| Equipment | 5 | 6.1% |
| Loud Commercials | 5 | 6.1% |
| Interference | 1 | 1.2% |
| Privacy | 1 | 1.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
920 complaints relating to unwanted calls were recorded on this date, accounting for 73.2% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (317) 348-3070 | 15 | 1.6% |
| (217) 636-4421 | 11 | 1.2% |
| (281) 204-0500 | 5 | 0.5% |
| (315) 288-6197 | 4 | 0.4% |
| (714) 386-7622 | 4 | 0.4% |
| (800) 945-2000 | 4 | 0.4% |
| (443) 384-0186 | 3 | 0.3% |
| (607) 256-6846 | 3 | 0.3% |
| (607) 542-4609 | 3 | 0.3% |
| (607) 595-1586 | 3 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (217) 636-4421 | 9 | 1.0% |
| (317) 348-3070 | 9 | 1.0% |
| (281) 204-0500 | 4 | 0.4% |
| (315) 288-6197 | 4 | 0.4% |
| (386) 457-1894 | 4 | 0.4% |
| (443) 384-0185 | 4 | 0.4% |
| (443) 384-0186 | 4 | 0.4% |
| (607) 256-6846 | 4 | 0.4% |
| (607) 542-4609 | 4 | 0.4% |
| (855) 212-9642 | 4 | 0.4% |
Key patterns
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- (317) 348-3070 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.