FCC Consumer Complaints – 9 June 2018
Introduction
The Federal Communications Commission recorded 408 consumer complaints on Saturday, 9 June 2018 relating to telecommunications services, this represented a decline from the 1257 complaints recorded the day before. Complaints were reported across 43 states and territories, with no single location clearly ahead of the others. Complaints were most commonly associated with Unwanted Calls, accounting for 234 complaints.
Key statistics
- Total complaints
- 408
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (234)
Where the complaints came from
Reports recorded on 9 June 2018 show 408 complaints originating from 301 cities across 43 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 44 | 10.8% |
| Texas | 44 | 10.8% |
| New York | 38 | 9.3% |
| Florida | 28 | 6.9% |
| Illinois | 27 | 6.6% |
| Washington | 16 | 3.9% |
| Minnesota | 15 | 3.7% |
| Ohio | 15 | 3.7% |
| Arizona | 13 | 3.2% |
| North Carolina | 13 | 3.2% |
| Other states and territories | 155 | 38.0% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 299 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 299 | 73.3% |
| Internet | 60 | 14.7% |
| TV | 27 | 6.6% |
| Radio | 20 | 4.9% |
| Accessibility | 2 | 0.5% |
Phone complaints
299 complaints were recorded in this category, representing 73.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 234 | 78.3% |
| Billing | 26 | 8.7% |
| Availability (including rural call completion) | 14 | 4.7% |
| Equipment | 11 | 3.7% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.0% |
| Number Portability (keeping your number if you change providers) | 3 | 1.0% |
| Interference (including signal jammers) | 2 | 0.7% |
| Junk Faxes | 2 | 0.7% |
| Privacy | 2 | 0.7% |
| Rural Call Completion | 1 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
60 complaints were recorded in this category, representing 14.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 31.7% |
| Availability | 15 | 25.0% |
| Equipment | 9 | 15.0% |
| Speed | 8 | 13.3% |
| Interference | 4 | 6.7% |
| Open Internet/Net Neutrality | 4 | 6.7% |
| Privacy | 1 | 1.7% |
Complaints in this category covered a range of issues, including Billing, Availability and Equipment.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.