FCC Consumer Complaints – 10 June 2018
Introduction
The Federal Communications Commission recorded 253 consumer complaints on 10 June 2018 relating to telecommunications services, this was lower than the 408 complaints recorded the previous day. Complaints were reported across 41 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 123 complaints.
Key statistics
- Total complaints
- 253
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (123)
- Most reported state/territory
- California (32)
Where the complaints came from
On 10 June 2018, the 253 complaints recorded by the Federal Communications Commission were reported from 181 cities across 41 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 32 | 12.6% |
| Florida | 29 | 11.5% |
| Washington | 23 | 9.1% |
| Texas | 19 | 7.5% |
| Kentucky | 17 | 6.7% |
| Connecticut | 9 | 3.6% |
| New Jersey | 9 | 3.6% |
| Georgia | 8 | 3.2% |
| Pennsylvania | 8 | 3.2% |
| Arizona | 7 | 2.8% |
| Other states and territories | 92 | 36.4% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 159 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 159 | 62.8% |
| Internet | 38 | 15.0% |
| TV | 35 | 13.8% |
| Radio | 19 | 7.5% |
| Accessibility | 1 | 0.4% |
| Emergency | 1 | 0.4% |
Phone complaints
159 complaints were recorded in this category, representing 62.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 123 | 77.4% |
| Billing | 10 | 6.3% |
| Equipment | 8 | 5.0% |
| Privacy | 7 | 4.4% |
| Availability (including rural call completion) | 5 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.3% |
| Interference (including signal jammers) | 2 | 1.3% |
| Junk Faxes | 1 | 0.6% |
| Number Portability (keeping your number if you change providers) | 1 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Privacy.
Internet complaints
38 complaints were recorded in this category, representing 15.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 9 | 23.7% |
| Speed | 9 | 23.7% |
| Availability | 6 | 15.8% |
| Equipment | 6 | 15.8% |
| Interference | 3 | 7.9% |
| Privacy | 3 | 7.9% |
| Open Internet/Net Neutrality | 2 | 5.3% |
Complaints in this category covered a range of issues, including Billing, Speed and Availability.
TV complaints
35 complaints were recorded in this category, representing 13.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 45.7% |
| Availability | 6 | 17.1% |
| Loud Commercials | 5 | 14.3% |
| Equipment | 4 | 11.4% |
| Indecency | 4 | 11.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.