FCC Consumer Complaints – 11 June 2018
Introduction
On 11 June 2018, the Federal Communications Commission recorded 1287 consumer complaints relating to telecommunications services, complaint volume increased from 253 complaints the day before. Complaints were reported across 53 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 775 complaints.
Key statistics
- Total complaints
- 1287
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (775)
- Most reported state/territory
- California (136)
Where the complaints came from
Reports recorded on 11 June 2018 show 1287 complaints originating from 841 cities across 53 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 136 | 10.6% |
| Texas | 118 | 9.2% |
| Florida | 101 | 7.8% |
| Washington | 70 | 5.4% |
| Pennsylvania | 65 | 5.1% |
| New York | 64 | 5.0% |
| Maryland | 55 | 4.3% |
| Virginia | 48 | 3.7% |
| North Carolina | 47 | 3.7% |
| Illinois | 42 | 3.3% |
| Other states and territories | 538 | 41.8% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 969 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 969 | 75.3% |
| TV | 175 | 13.6% |
| Internet | 99 | 7.7% |
| Radio | 42 | 3.3% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
969 complaints were recorded in this category, representing 75.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 775 | 80.0% |
| Billing | 76 | 7.8% |
| Availability (including rural call completion) | 35 | 3.6% |
| Equipment | 22 | 2.3% |
| Number Portability (keeping your number if you change providers) | 19 | 2.0% |
| Privacy | 14 | 1.4% |
| Interference (including signal jammers) | 10 | 1.0% |
| Junk Faxes | 8 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.6% |
| Slamming (change of your carrier without permission) | 4 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
TV complaints
175 complaints were recorded in this category, representing 13.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 86 | 49.1% |
| Billing | 41 | 23.4% |
| Availability | 26 | 14.9% |
| Equipment | 12 | 6.9% |
| Interference | 5 | 2.9% |
| Loud Commercials | 5 | 2.9% |
The largest share of complaints in this category related to Indecency and Billing, with fewer reports falling into other issue types.
Internet complaints
99 complaints were recorded in this category, representing 7.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 29.3% |
| Availability | 23 | 23.2% |
| Speed | 20 | 20.2% |
| Interference | 14 | 14.1% |
| Privacy | 9 | 9.1% |
| Equipment | 4 | 4.0% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
Radio complaints
42 complaints were recorded in this category, representing 3.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 20 | 47.6% |
| Equipment | 15 | 35.7% |
| Pirate Radio | 4 | 9.5% |
| Availability | 2 | 4.8% |
| Indecency | 1 | 2.4% |
The largest share of complaints in this category related to Interference and Equipment, with fewer reports falling into other issue types.
Unwanted calls
There were 775 complaints relating to unwanted calls on this date, representing 60.2% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (331) 208-5719 | 20 | 2.6% |
| (607) 256-6907 | 6 | 0.8% |
| (941) 462-4858 | 6 | 0.8% |
| (484) 523-0141 | 4 | 0.5% |
| (203) 717-0685 | 3 | 0.4% |
| (225) 532-1203 | 3 | 0.4% |
| (281) 204-0500 | 3 | 0.4% |
| (607) 241-6968 | 3 | 0.4% |
| (607) 595-1589 | 3 | 0.4% |
| (763) 200-3364 | 3 | 0.4% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (331) 208-5719 | 9 | 1.2% |
| (203) 717-0685 | 6 | 0.8% |
| (800) 917-9837 | 5 | 0.6% |
| (484) 523-0141 | 4 | 0.5% |
| (607) 241-6968 | 4 | 0.5% |
| (607) 256-6907 | 4 | 0.5% |
| (607) 542-3072 | 4 | 0.5% |
| (607) 595-1589 | 4 | 0.5% |
| (718) 673-3982 | 4 | 0.5% |
| (555) 555-5555 | 3 | 0.4% |
Key patterns
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (331) 208-5719 stood out as both the most frequently reported business contact number and the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.