FCC Consumer Complaints – 12 June 2018
Introduction
On 12 June 2018, 1327 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 1287 complaints recorded the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 880 complaints.
Key statistics
- Total complaints
- 1327
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (880)
- Most reported state/territory
- California (148)
Where the complaints came from
Reports recorded on 12 June 2018 show 1327 complaints originating from 838 cities across 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 148 | 11.2% |
| Texas | 131 | 9.9% |
| Florida | 95 | 7.2% |
| New York | 61 | 4.6% |
| Pennsylvania | 59 | 4.4% |
| Washington | 55 | 4.1% |
| Ohio | 52 | 3.9% |
| Georgia | 43 | 3.2% |
| Maryland | 43 | 3.2% |
| Michigan | 42 | 3.2% |
| Other states and territories | 598 | 45.1% |
Location highlight
Complaints in California were reported across 90 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 1055 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1055 | 79.5% |
| TV | 125 | 9.4% |
| Internet | 109 | 8.2% |
| Radio | 32 | 2.4% |
| Accessibility | 5 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1055 complaints were recorded in this category, representing 79.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 880 | 83.4% |
| Billing | 73 | 6.9% |
| Availability (including rural call completion) | 27 | 2.6% |
| Equipment | 27 | 2.6% |
| Junk Faxes | 17 | 1.6% |
| Privacy | 12 | 1.1% |
| Number Portability (keeping your number if you change providers) | 11 | 1.0% |
| Interference (including signal jammers) | 5 | 0.5% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.2% |
| Rural Call Completion | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
125 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 58 | 46.4% |
| Billing | 27 | 21.6% |
| Availability | 18 | 14.4% |
| Equipment | 9 | 7.2% |
| Loud Commercials | 7 | 5.6% |
| Privacy | 4 | 3.2% |
| Interference | 2 | 1.6% |
Indecency and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
109 complaints were recorded in this category, representing 8.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 29 | 26.6% |
| Billing | 29 | 26.6% |
| Speed | 20 | 18.3% |
| Interference | 14 | 12.8% |
| Privacy | 9 | 8.3% |
| Equipment | 8 | 7.3% |
The remaining complaints in this category were spread across several issues, including Availability, Billing and Speed.
Radio complaints
32 complaints were recorded in this category, representing 2.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Equipment | 12 | 37.5% |
| Interference | 12 | 37.5% |
| Pirate Radio | 5 | 15.6% |
| Billing | 2 | 6.3% |
| Commercials/Promotions | 1 | 3.1% |
Equipment and Interference accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 880 complaints relating to unwanted calls were recorded on this date, representing 66.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (954) 204-0610 | 16 | 1.8% |
| (954) 234-2448 | 12 | 1.4% |
| (331) 208-5719 | 9 | 1.0% |
| (954) 228-7543 | 5 | 0.6% |
| (607) 441-8515 | 4 | 0.5% |
| (443) 787-3796 | 3 | 0.3% |
| (518) 636-6945 | 3 | 0.3% |
| (607) 241-7936 | 3 | 0.3% |
| (607) 595-0182 | 3 | 0.3% |
| (607) 595-1477 | 3 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (954) 204-0610 | 12 | 1.4% |
| (954) 234-2448 | 7 | 0.8% |
| (954) 228-7536 | 6 | 0.7% |
| (607) 595-1477 | 5 | 0.6% |
| (555) 555-5555 | 4 | 0.5% |
| (607) 441-8510 | 4 | 0.5% |
| (607) 441-8515 | 4 | 0.5% |
| (331) 208-5719 | 3 | 0.3% |
| (443) 787-3796 | 3 | 0.3% |
| (518) 636-6945 | 3 | 0.3% |
Key patterns
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (954) 204-0610 stood out as both the most frequently reported business contact number and the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.