FCC Consumer Complaints – 13 June 2018
Introduction
A total of 1437 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 13 June 2018, this was higher than the 1327 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 995 complaints.
Key statistics
- Total complaints
- 1437
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (995)
- Most reported state/territory
- California (183)
Where the complaints came from
Reports recorded on 13 June 2018 show 1437 complaints originating from 895 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 183 | 12.7% |
| Texas | 144 | 10.0% |
| Florida | 103 | 7.2% |
| New York | 64 | 4.5% |
| Pennsylvania | 61 | 4.2% |
| Illinois | 51 | 3.5% |
| Maryland | 47 | 3.3% |
| Washington | 47 | 3.3% |
| Ohio | 44 | 3.1% |
| Virginia | 44 | 3.1% |
| Other states and territories | 643 | 44.7% |
Location highlight
Complaints in California were reported across 114 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. The largest number of complaints fell within Phone, which accounted for 1192 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1192 | 83.0% |
| TV | 131 | 9.1% |
| Internet | 84 | 5.8% |
| Radio | 27 | 1.9% |
| Accessibility | 3 | 0.2% |
Phone complaints
1192 complaints were recorded in this category, representing 83.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 995 | 83.5% |
| Billing | 82 | 6.9% |
| Availability (including rural call completion) | 34 | 2.9% |
| Equipment | 22 | 1.8% |
| Privacy | 19 | 1.6% |
| Number Portability (keeping your number if you change providers) | 15 | 1.3% |
| Junk Faxes | 13 | 1.1% |
| Interference (including signal jammers) | 8 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
131 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 63 | 48.1% |
| Availability | 26 | 19.8% |
| Indecency | 18 | 13.7% |
| Equipment | 14 | 10.7% |
| Interference | 4 | 3.1% |
| Loud Commercials | 3 | 2.3% |
| Privacy | 3 | 2.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
84 complaints were recorded in this category, representing 5.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 27.4% |
| Availability | 22 | 26.2% |
| Speed | 17 | 20.2% |
| Equipment | 9 | 10.7% |
| Privacy | 8 | 9.5% |
| Interference | 5 | 6.0% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
Unwanted calls
A total of 995 complaints relating to unwanted calls were recorded on this date, representing 69.2% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (954) 234-2726 | 11 | 1.1% |
| (585) 479-7989 | 10 | 1.0% |
| (443) 203-5167 | 6 | 0.6% |
| (412) 430-3876 | 5 | 0.5% |
| (631) 328-6581 | 5 | 0.5% |
| (281) 204-0500 | 4 | 0.4% |
| (347) 298-5570 | 4 | 0.4% |
| (646) 368-5542 | 4 | 0.4% |
| (646) 661-2726 | 4 | 0.4% |
| (716) 254-4622 | 4 | 0.4% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (954) 234-2726 | 11 | 1.1% |
| (585) 479-7989 | 9 | 0.9% |
| (443) 203-5167 | 7 | 0.7% |
| (347) 298-5570 | 5 | 0.5% |
| (631) 328-6581 | 5 | 0.5% |
| (646) 368-0840 | 5 | 0.5% |
| (716) 371-9762 | 5 | 0.5% |
| (718) 807-4312 | 5 | 0.5% |
| (443) 203-1055 | 4 | 0.4% |
| (585) 633-1454 | 4 | 0.4% |
Key patterns
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (954) 234-2726 was reported slightly more often than other business contact numbers.
- (954) 234-2726 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.