FCC Consumer Complaints – 14 June 2018
Introduction
The Federal Communications Commission recorded 1349 consumer complaints on Thursday, 14 June 2018 relating to telecommunications services, this was lower than the 1437 complaints recorded the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 988 complaints recorded.
Key statistics
- Total complaints
- 1349
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (988)
- Most reported state/territory
- California (161)
Where the complaints came from
The 1349 complaints recorded on 14 June 2018 were submitted from 837 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 161 | 11.9% |
| Florida | 119 | 8.8% |
| Texas | 115 | 8.5% |
| Ohio | 68 | 5.0% |
| New York | 58 | 4.3% |
| North Carolina | 54 | 4.0% |
| Georgia | 52 | 3.9% |
| Illinois | 44 | 3.3% |
| New Jersey | 43 | 3.2% |
| Pennsylvania | 41 | 3.0% |
| Other states and territories | 592 | 43.9% |
What the complaints were about
The complaints recorded on this date fell into 4 different complaint categories. Phone accounted for the largest share, with 1153 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1153 | 85.5% |
| Internet | 90 | 6.7% |
| TV | 83 | 6.2% |
| Radio | 23 | 1.7% |
Phone complaints
1153 complaints were recorded in this category, representing 85.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 988 | 85.7% |
| Billing | 70 | 6.1% |
| Availability (including rural call completion) | 25 | 2.2% |
| Privacy | 20 | 1.7% |
| Equipment | 19 | 1.6% |
| Number Portability (keeping your number if you change providers) | 12 | 1.0% |
| Junk Faxes | 9 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.4% |
| Interference (including signal jammers) | 5 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Privacy among the most common.
Internet complaints
90 complaints were recorded in this category, representing 6.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 33 | 36.7% |
| Billing | 27 | 30.0% |
| Speed | 18 | 20.0% |
| Interference | 6 | 6.7% |
| Equipment | 3 | 3.3% |
| Privacy | 3 | 3.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
83 complaints were recorded in this category, representing 6.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 45.8% |
| Availability | 18 | 21.7% |
| Equipment | 12 | 14.5% |
| Indecency | 9 | 10.8% |
| Loud Commercials | 3 | 3.6% |
| Privacy | 2 | 2.4% |
| Interference | 1 | 1.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
988 complaints relating to unwanted calls were recorded on this date, accounting for 73.2% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (443) 203-5415 | 14 | 1.4% |
| (443) 205-1577 | 6 | 0.6% |
| (954) 234-2904 | 6 | 0.6% |
| (281) 204-0500 | 5 | 0.5% |
| (443) 205-1578 | 5 | 0.5% |
| (443) 205-1574 | 4 | 0.4% |
| (631) 485-9341 | 4 | 0.4% |
| (319) 225-2014 | 3 | 0.3% |
| (717) 235-2018 | 3 | 0.3% |
| (718) 819-7914 | 3 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (443) 203-5415 | 12 | 1.2% |
| (718) 734-5586 | 8 | 0.8% |
| (443) 205-1574 | 6 | 0.6% |
| (800) 945-2000 | 5 | 0.5% |
| (281) 204-0500 | 4 | 0.4% |
| (443) 205-1577 | 4 | 0.4% |
| (443) 205-1578 | 4 | 0.4% |
| (718) 819-7914 | 4 | 0.4% |
| (800) 669-0250 | 4 | 0.4% |
| (214) 613-8738 | 3 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (443) 203-5415 was reported slightly more often than other business contact numbers.
- (443) 203-5415 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.