FCC Consumer Complaints – 15 June 2018
Introduction
On Friday, 15 June 2018, 1167 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1349 complaints recorded the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 803 complaints.
Key statistics
- Total complaints
- 1167
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (803)
- Most reported state/territory
- California (160)
Where the complaints came from
The 1167 complaints recorded on 15 June 2018 originated from 740 cities across 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 160 | 13.7% |
| Texas | 126 | 10.8% |
| Florida | 100 | 8.6% |
| New York | 53 | 4.5% |
| Ohio | 43 | 3.7% |
| Georgia | 41 | 3.5% |
| Pennsylvania | 41 | 3.5% |
| Illinois | 36 | 3.1% |
| Virginia | 34 | 2.9% |
| Washington | 32 | 2.7% |
| Other states and territories | 500 | 42.8% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 976 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 976 | 83.6% |
| TV | 82 | 7.0% |
| Internet | 78 | 6.7% |
| Radio | 24 | 2.1% |
| Request for Dispute Assistance | 5 | 0.4% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
976 complaints were recorded in this category, representing 83.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 803 | 82.3% |
| Billing | 66 | 6.8% |
| Availability (including rural call completion) | 32 | 3.3% |
| Equipment | 26 | 2.7% |
| Privacy | 21 | 2.2% |
| Number Portability (keeping your number if you change providers) | 10 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.7% |
| Junk Faxes | 7 | 0.7% |
| Interference (including signal jammers) | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
TV complaints
82 complaints were recorded in this category, representing 7.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 41.5% |
| Equipment | 17 | 20.7% |
| Availability | 14 | 17.1% |
| Loud Commercials | 7 | 8.5% |
| Interference | 6 | 7.3% |
| Indecency | 3 | 3.7% |
| Privacy | 1 | 1.2% |
The largest share of complaints in this category related to Billing and Equipment, with fewer reports falling into other issue types.
Internet complaints
78 complaints were recorded in this category, representing 6.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 33.3% |
| Availability | 18 | 23.1% |
| Speed | 16 | 20.5% |
| Equipment | 7 | 9.0% |
| Privacy | 7 | 9.0% |
| Interference | 4 | 5.1% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
Unwanted calls
A total of 803 complaints relating to unwanted calls were recorded on this date, representing 68.8% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (240) 204-8264 | 12 | 1.5% |
| (443) 205-1577 | 8 | 1.0% |
| (443) 205-4323 | 7 | 0.9% |
| (443) 203-5415 | 4 | 0.5% |
| (718) 734-4844 | 4 | 0.5% |
| (281) 204-0500 | 3 | 0.4% |
| (646) 395-0593 | 3 | 0.4% |
| (646) 396-8356 | 3 | 0.4% |
| (718) 734-4722 | 3 | 0.4% |
| (202) 239-7066 | 2 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (555) 555-5555 | 7 | 0.9% |
| (646) 396-8356 | 6 | 0.7% |
| (240) 204-8264 | 5 | 0.6% |
| (443) 205-1577 | 4 | 0.5% |
| (443) 205-4323 | 4 | 0.5% |
| (718) 734-4844 | 4 | 0.5% |
| (443) 205-1579 | 3 | 0.4% |
| (646) 395-0593 | 3 | 0.4% |
| (718) 734-4722 | 3 | 0.4% |
| (855) 216-7331 | 3 | 0.4% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (555) 555-5555 was reported slightly more often than other business contact numbers.
- (240) 204-8264 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.