FCC Consumer Complaints – 16 June 2018
Introduction
On 16 June 2018, the Federal Communications Commission recorded 399 consumer complaints relating to telecommunications services, complaint volume fell from 1167 complaints the day before. The complaints came from 44 states and territories, with California recording the largest share of reports at 82 complaints. The largest number of complaints related to Unwanted Calls, with 205 complaints.
Key statistics
- Total complaints
- 399
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (205)
- Most reported state/territory
- California (82)
Where the complaints came from
On 16 June 2018, the 399 complaints recorded by the Federal Communications Commission were reported from 287 cities across 44 states and territories. Complaints were less evenly distributed than usual, with California accounting for the highest proportion of reports. At the city level, no single location accounted for a notable share of complaints.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 82 | 20.6% |
| New York | 26 | 6.5% |
| North Carolina | 25 | 6.3% |
| Florida | 22 | 5.5% |
| Texas | 19 | 4.8% |
| Pennsylvania | 17 | 4.3% |
| Maryland | 16 | 4.0% |
| New Jersey | 13 | 3.3% |
| Illinois | 10 | 2.5% |
| Massachusetts | 10 | 2.5% |
| Other states and territories | 159 | 39.8% |
Location highlight
California had the widest distribution of complaints, with reports originating from 43 different cities.
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone accounted for the largest share, with 297 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 297 | 74.4% |
| Internet | 48 | 12.0% |
| TV | 48 | 12.0% |
| Radio | 5 | 1.3% |
| Accessibility | 1 | 0.3% |
Phone complaints
297 complaints were recorded in this category, representing 74.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 205 | 69.0% |
| Billing | 36 | 12.1% |
| Equipment | 16 | 5.4% |
| Availability (including rural call completion) | 12 | 4.0% |
| Number Portability (keeping your number if you change providers) | 8 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 7 | 2.4% |
| Privacy | 6 | 2.0% |
| Junk Faxes | 5 | 1.7% |
| Interference (including signal jammers) | 2 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
48 complaints were recorded in this category, representing 12.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 16 | 33.3% |
| Billing | 11 | 22.9% |
| Speed | 7 | 14.6% |
| Interference | 6 | 12.5% |
| Equipment | 4 | 8.3% |
| Privacy | 4 | 8.3% |
A broad mix of issues was reported in this category, with Availability, Billing and Speed among the most common.
TV complaints
48 complaints were recorded in this category, representing 12.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 43.8% |
| Availability | 14 | 29.2% |
| Equipment | 6 | 12.5% |
| Loud Commercials | 5 | 10.4% |
| Indecency | 2 | 4.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 205 complaints relating to unwanted calls were recorded on this date, representing 51.4% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (281) 204-0500 | 5 | 2.4% |
| (661) 670-2575 | 4 | 2.0% |
| (661) 670-2564 | 3 | 1.5% |
| (661) 670-2571 | 3 | 1.5% |
| (661) 670-2601 | 3 | 1.5% |
| (919) 666-3654 | 3 | 1.5% |
| (919) 666-3676 | 3 | 1.5% |
| (919) 813-6046 | 3 | 1.5% |
| (954) 228-2285 | 3 | 1.5% |
| (202) 756-9758 | 2 | 1.0% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (281) 204-0500 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.