FCC Consumer Complaints – 17 June 2018
Introduction
On 17 June 2018, 218 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 399 complaints recorded the previous day. Complaints were reported across 37 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 108 complaints.
Key statistics
- Total complaints
- 218
- States & territories reporting
- 37
- Most common issue
- Unwanted Calls (108)
- Most reported state/territory
- California (27)
Where the complaints came from
Reports recorded on 17 June 2018 show 218 complaints originating from 163 cities across 37 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 27 | 12.4% |
| Florida | 20 | 9.2% |
| Kentucky | 19 | 8.7% |
| Texas | 16 | 7.3% |
| New York | 15 | 6.9% |
| Pennsylvania | 13 | 6.0% |
| Ohio | 10 | 4.6% |
| Washington | 8 | 3.7% |
| Illinois | 7 | 3.2% |
| Massachusetts | 7 | 3.2% |
| Other states and territories | 76 | 34.9% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 148 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 148 | 67.9% |
| TV | 38 | 17.4% |
| Internet | 28 | 12.8% |
| Radio | 2 | 0.9% |
| Accessibility | 1 | 0.5% |
| Request for Dispute Assistance | 1 | 0.5% |
Phone complaints
148 complaints were recorded in this category, representing 67.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 108 | 73.0% |
| Billing | 14 | 9.5% |
| Availability (including rural call completion) | 10 | 6.8% |
| Equipment | 8 | 5.4% |
| Cramming (unauthorized charges on your phone bill) | 3 | 2.0% |
| Privacy | 2 | 1.4% |
| Interference (including signal jammers) | 1 | 0.7% |
| Junk Faxes | 1 | 0.7% |
| Number Portability (keeping your number if you change providers) | 1 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
TV complaints
38 complaints were recorded in this category, representing 17.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 31.6% |
| Availability | 8 | 21.1% |
| Loud Commercials | 7 | 18.4% |
| Indecency | 6 | 15.8% |
| Equipment | 5 | 13.2% |
A broad mix of issues was reported in this category, with Billing, Availability and Loud Commercials among the most common.
Internet complaints
28 complaints were recorded in this category, representing 12.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 10 | 35.7% |
| Billing | 7 | 25.0% |
| Speed | 7 | 25.0% |
| Interference | 3 | 10.7% |
| Equipment | 1 | 3.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.