FCC Consumer Complaints – 18 June 2018
Introduction
A total of 1103 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 18 June 2018, complaint volume increased from 218 complaints the day before. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 733 complaints.
Key statistics
- Total complaints
- 1103
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (733)
- Most reported state/territory
- California (127)
Where the complaints came from
A total of 1103 complaints were recorded on 18 June 2018, with reports originating from 718 cities in 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 127 | 11.5% |
| Texas | 104 | 9.4% |
| Florida | 77 | 7.0% |
| New York | 54 | 4.9% |
| Pennsylvania | 51 | 4.6% |
| Georgia | 41 | 3.7% |
| Maryland | 41 | 3.7% |
| Michigan | 37 | 3.4% |
| Virginia | 35 | 3.2% |
| New Jersey | 32 | 2.9% |
| Other states and territories | 502 | 45.5% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 907 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 907 | 82.2% |
| Internet | 97 | 8.8% |
| TV | 77 | 7.0% |
| Radio | 16 | 1.5% |
| Accessibility | 3 | 0.3% |
| Emergency | 3 | 0.3% |
Phone complaints
907 complaints were recorded in this category, representing 82.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 733 | 80.8% |
| Billing | 61 | 6.7% |
| Equipment | 31 | 3.4% |
| Availability (including rural call completion) | 28 | 3.1% |
| Junk Faxes | 16 | 1.8% |
| Privacy | 13 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.2% |
| Interference (including signal jammers) | 7 | 0.8% |
| Number Portability (keeping your number if you change providers) | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
97 complaints were recorded in this category, representing 8.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 37.1% |
| Availability | 28 | 28.9% |
| Speed | 18 | 18.6% |
| Interference | 8 | 8.2% |
| Equipment | 4 | 4.1% |
| Privacy | 3 | 3.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
77 complaints were recorded in this category, representing 7.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 54.5% |
| Availability | 14 | 18.2% |
| Equipment | 8 | 10.4% |
| Interference | 4 | 5.2% |
| Loud Commercials | 4 | 5.2% |
| Indecency | 3 | 3.9% |
| Privacy | 2 | 2.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
733 complaints relating to unwanted calls were recorded on this date, accounting for 66.5% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (940) 427-1020 | 8 | 1.1% |
| (980) 734-3721 | 8 | 1.1% |
| (209) 498-8892 | 3 | 0.4% |
| (240) 204-8270 | 3 | 0.4% |
| (845) 809-3492 | 3 | 0.4% |
| (214) 817-2970 | 2 | 0.3% |
| (256) 602-1507 | 2 | 0.3% |
| (281) 326-9301 | 2 | 0.3% |
| (301) 756-1856 | 2 | 0.3% |
| (301) 882-2235 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (940) 427-1020 | 6 | 0.8% |
| (631) 624-9732 | 4 | 0.5% |
| (833) 768-7089 | 4 | 0.5% |
| (845) 809-3168 | 4 | 0.5% |
| (240) 204-8270 | 3 | 0.4% |
| (833) 270-1357 | 3 | 0.4% |
| (845) 514-9869 | 3 | 0.4% |
| (845) 809-3492 | 3 | 0.4% |
| (908) 510-8660 | 3 | 0.4% |
| (914) 292-1352 | 3 | 0.4% |
Key patterns
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (940) 427-1020 was reported slightly more often than other business contact numbers.
- Several caller ID numbers were reported multiple times, with no single number clearly ahead of the others.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.