FCC Consumer Complaints – 19 June 2018
Introduction
On 19 June 2018, the Federal Communications Commission recorded 1366 consumer complaints relating to telecommunications services, this was higher than the 1103 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 959 complaints recorded.
Key statistics
- Total complaints
- 1366
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (959)
- Most reported state/territory
- California (141)
Where the complaints came from
On 19 June 2018, the 1366 complaints recorded by the Federal Communications Commission were reported from 860 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 141 | 10.3% |
| Texas | 103 | 7.5% |
| Florida | 100 | 7.3% |
| Pennsylvania | 68 | 5.0% |
| Virginia | 68 | 5.0% |
| New York | 61 | 4.5% |
| Michigan | 45 | 3.3% |
| Illinois | 43 | 3.1% |
| Maryland | 42 | 3.1% |
| New Jersey | 42 | 3.1% |
| Other states and territories | 651 | 47.7% |
Location highlight
Complaints in California were reported across 90 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 1146 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1146 | 83.9% |
| TV | 111 | 8.1% |
| Internet | 91 | 6.7% |
| Radio | 17 | 1.2% |
| Emergency | 1 | 0.1% |
Phone complaints
1146 complaints were recorded in this category, representing 83.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 959 | 83.7% |
| Billing | 78 | 6.8% |
| Availability (including rural call completion) | 27 | 2.4% |
| Equipment | 27 | 2.4% |
| Privacy | 20 | 1.7% |
| Junk Faxes | 14 | 1.2% |
| Interference (including signal jammers) | 9 | 0.8% |
| Number Portability (keeping your number if you change providers) | 7 | 0.6% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
111 complaints were recorded in this category, representing 8.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 52 | 46.8% |
| Availability | 30 | 27.0% |
| Equipment | 13 | 11.7% |
| Indecency | 6 | 5.4% |
| Interference | 5 | 4.5% |
| Loud Commercials | 3 | 2.7% |
| Privacy | 2 | 1.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
91 complaints were recorded in this category, representing 6.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 45.1% |
| Availability | 15 | 16.5% |
| Privacy | 11 | 12.1% |
| Speed | 11 | 12.1% |
| Interference | 7 | 7.7% |
| Equipment | 6 | 6.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 959 complaints relating to unwanted calls on this date, representing 70.2% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (929) 268-1074 | 6 | 0.6% |
| (716) 513-9366 | 5 | 0.5% |
| (929) 268-1078 | 5 | 0.5% |
| (240) 204-8270 | 4 | 0.4% |
| (281) 204-0500 | 4 | 0.4% |
| (407) 216-8438 | 4 | 0.4% |
| (513) 549-5912 | 4 | 0.4% |
| (607) 595-0118 | 4 | 0.4% |
| (914) 292-1352 | 4 | 0.4% |
| (917) 231-2405 | 4 | 0.4% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (929) 268-1074 | 10 | 1.0% |
| (917) 231-2405 | 6 | 0.6% |
| (555) 555-5555 | 5 | 0.5% |
| (716) 513-9366 | 5 | 0.5% |
| (929) 268-1078 | 5 | 0.5% |
| (407) 216-8438 | 4 | 0.4% |
| (607) 658-3346 | 4 | 0.4% |
| (716) 804-9633 | 4 | 0.4% |
| (202) 239-6913 | 3 | 0.3% |
| (240) 204-8270 | 3 | 0.3% |
Key patterns
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (929) 268-1074 was reported slightly more often than other business contact numbers.
- (929) 268-1074 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.