FCC Consumer Complaints – 20 June 2018
Introduction
A total of 1378 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 20 June 2018, this was higher than the 1366 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 1030 complaints.
Key statistics
- Total complaints
- 1378
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (1030)
- Most reported state/territory
- California (181)
Where the complaints came from
A total of 1378 complaints were recorded on 20 June 2018, with reports originating from 881 cities in 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 181 | 13.1% |
| Texas | 97 | 7.0% |
| Florida | 96 | 7.0% |
| New York | 75 | 5.4% |
| Pennsylvania | 59 | 4.3% |
| Arizona | 50 | 3.6% |
| Ohio | 50 | 3.6% |
| Illinois | 47 | 3.4% |
| Georgia | 44 | 3.2% |
| North Carolina | 43 | 3.1% |
| Other states and territories | 633 | 45.9% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 1186 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1186 | 86.1% |
| Internet | 93 | 6.7% |
| TV | 81 | 5.9% |
| Radio | 14 | 1.0% |
| Accessibility | 2 | 0.1% |
| Request for Dispute Assistance | 2 | 0.1% |
Phone complaints
1186 complaints were recorded in this category, representing 86.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 1030 | 86.8% |
| Billing | 52 | 4.4% |
| Availability (including rural call completion) | 27 | 2.3% |
| Privacy | 23 | 1.9% |
| Equipment | 20 | 1.7% |
| Number Portability (keeping your number if you change providers) | 13 | 1.1% |
| Junk Faxes | 9 | 0.8% |
| Interference (including signal jammers) | 6 | 0.5% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Privacy.
Internet complaints
93 complaints were recorded in this category, representing 6.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 38.7% |
| Availability | 22 | 23.7% |
| Speed | 21 | 22.6% |
| Equipment | 5 | 5.4% |
| Interference | 5 | 5.4% |
| Privacy | 4 | 4.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
81 complaints were recorded in this category, representing 5.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 39 | 48.1% |
| Availability | 22 | 27.2% |
| Equipment | 9 | 11.1% |
| Indecency | 6 | 7.4% |
| Interference | 2 | 2.5% |
| Loud Commercials | 2 | 2.5% |
| Privacy | 1 | 1.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 1030 complaints relating to unwanted calls on this date, representing 74.7% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (214) 247-7408 | 8 | 0.8% |
| (313) 486-1056 | 6 | 0.6% |
| (347) 434-4406 | 4 | 0.4% |
| (516) 499-6271 | 4 | 0.4% |
| (607) 595-3203 | 4 | 0.4% |
| (845) 940-5230 | 4 | 0.4% |
| (925) 209-2732 | 4 | 0.4% |
| (215) 297-3137 | 3 | 0.3% |
| (443) 465-7397 | 3 | 0.3% |
| (718) 673-5103 | 3 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (347) 434-4406 | 6 | 0.6% |
| (516) 499-6271 | 6 | 0.6% |
| (214) 247-7408 | 5 | 0.5% |
| (313) 486-1056 | 5 | 0.5% |
| (607) 595-3203 | 5 | 0.5% |
| (585) 861-4123 | 4 | 0.4% |
| (607) 595-3202 | 4 | 0.4% |
| (800) 262-3829 | 4 | 0.4% |
| (917) 503-1877 | 4 | 0.4% |
| (215) 297-3137 | 3 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- (214) 247-7408 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.