FCC Consumer Complaints – 21 June 2018
Introduction
A total of 1425 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 21 June 2018, this represented an increase from the 1378 complaints recorded the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 1033 complaints.
Key statistics
- Total complaints
- 1425
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (1033)
- Most reported state/territory
- California (192)
Where the complaints came from
On 21 June 2018, the 1425 complaints recorded by the Federal Communications Commission were reported from 904 cities across 52 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 192 | 13.5% |
| Texas | 105 | 7.4% |
| Florida | 100 | 7.0% |
| New York | 84 | 5.9% |
| Georgia | 69 | 4.8% |
| Michigan | 56 | 3.9% |
| North Carolina | 55 | 3.9% |
| Illinois | 53 | 3.7% |
| Ohio | 46 | 3.2% |
| Pennsylvania | 45 | 3.2% |
| Other states and territories | 618 | 43.4% |
What the complaints were about
The complaints recorded on this date were spread across 4 complaint categories. The largest number of complaints fell within Phone, which accounted for 1218 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1218 | 85.5% |
| TV | 99 | 6.9% |
| Internet | 92 | 6.5% |
| Radio | 16 | 1.1% |
Phone complaints
1218 complaints were recorded in this category, representing 85.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 1033 | 84.8% |
| Billing | 66 | 5.4% |
| Availability (including rural call completion) | 31 | 2.5% |
| Privacy | 27 | 2.2% |
| Equipment | 22 | 1.8% |
| Interference (including signal jammers) | 11 | 0.9% |
| Junk Faxes | 10 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 9 | 0.7% |
| Number Portability (keeping your number if you change providers) | 9 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Privacy.
TV complaints
99 complaints were recorded in this category, representing 6.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 38.4% |
| Availability | 22 | 22.2% |
| Equipment | 14 | 14.1% |
| Indecency | 10 | 10.1% |
| Interference | 7 | 7.1% |
| Loud Commercials | 7 | 7.1% |
| Privacy | 1 | 1.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
92 complaints were recorded in this category, representing 6.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 37.0% |
| Availability | 27 | 29.3% |
| Interference | 13 | 14.1% |
| Speed | 9 | 9.8% |
| Equipment | 6 | 6.5% |
| Privacy | 3 | 3.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 1033 complaints relating to unwanted calls on this date, representing 72.5% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (816) 420-4632 | 15 | 1.5% |
| (346) 229-0995 | 8 | 0.8% |
| (281) 204-0500 | 7 | 0.7% |
| (917) 503-6057 | 6 | 0.6% |
| (646) 368-5546 | 5 | 0.5% |
| (845) 514-9275 | 5 | 0.5% |
| (419) 558-4261 | 4 | 0.4% |
| (585) 337-6961 | 4 | 0.4% |
| (631) 865-2347 | 4 | 0.4% |
| (469) 200-4698 | 3 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (816) 420-4682 | 15 | 1.5% |
| (646) 368-5546 | 8 | 0.8% |
| (917) 503-6057 | 7 | 0.7% |
| (346) 229-0995 | 5 | 0.5% |
| (469) 200-4698 | 4 | 0.4% |
| (555) 555-5555 | 4 | 0.4% |
| (585) 337-6961 | 4 | 0.4% |
| (607) 595-4214 | 4 | 0.4% |
| (607) 595-4370 | 4 | 0.4% |
| (631) 865-2347 | 4 | 0.4% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (816) 420-4682 was reported slightly more often than other business contact numbers.
- (816) 420-4632 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.