FCC Consumer Complaints – 22 June 2018
Introduction
On 22 June 2018, 1234 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1425 complaints the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 903 complaints.
Key statistics
- Total complaints
- 1234
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (903)
- Most reported state/territory
- California (134)
Where the complaints came from
On 22 June 2018, the 1234 complaints recorded by the Federal Communications Commission were reported from 820 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 134 | 10.9% |
| Texas | 117 | 9.5% |
| Florida | 94 | 7.6% |
| Georgia | 49 | 4.0% |
| Ohio | 46 | 3.7% |
| New Jersey | 45 | 3.6% |
| New York | 45 | 3.6% |
| Pennsylvania | 45 | 3.6% |
| North Carolina | 42 | 3.4% |
| Virginia | 39 | 3.2% |
| Other states and territories | 576 | 46.7% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 1062 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1062 | 86.1% |
| Internet | 80 | 6.5% |
| TV | 79 | 6.4% |
| Radio | 9 | 0.7% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1062 complaints were recorded in this category, representing 86.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 903 | 85.0% |
| Billing | 52 | 4.9% |
| Privacy | 31 | 2.9% |
| Availability (including rural call completion) | 28 | 2.6% |
| Equipment | 13 | 1.2% |
| Interference (including signal jammers) | 10 | 0.9% |
| Number Portability (keeping your number if you change providers) | 10 | 0.9% |
| Junk Faxes | 8 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.6% |
| Rural Call Completion | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Privacy and Availability (including rural call completion) among the most common.
Internet complaints
80 complaints were recorded in this category, representing 6.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 27 | 33.8% |
| Billing | 24 | 30.0% |
| Speed | 17 | 21.3% |
| Equipment | 6 | 7.5% |
| Interference | 3 | 3.8% |
| Privacy | 3 | 3.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
79 complaints were recorded in this category, representing 6.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 45.6% |
| Indecency | 13 | 16.5% |
| Availability | 12 | 15.2% |
| Equipment | 12 | 15.2% |
| Loud Commercials | 4 | 5.1% |
| Interference | 1 | 1.3% |
| Privacy | 1 | 1.3% |
The largest share of complaints in this category related to Billing and Indecency, with fewer reports falling into other issue types.
Unwanted calls
There were 903 complaints relating to unwanted calls on this date, representing 73.2% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 270-1357 | 5 | 0.6% |
| (512) 212-4031 | 4 | 0.4% |
| (800) 917-9837 | 4 | 0.4% |
| (253) 265-9323 | 3 | 0.3% |
| (716) 279-6260 | 3 | 0.3% |
| (908) 510-8660 | 3 | 0.3% |
| (212) 825-1525 | 2 | 0.2% |
| (224) 276-8668 | 2 | 0.2% |
| (228) 205-2587 | 2 | 0.2% |
| (239) 259-9967 | 2 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (484) 866-8483 | 7 | 0.8% |
| (555) 555-5555 | 5 | 0.6% |
| (833) 270-1357 | 4 | 0.4% |
| (347) 512-8875 | 3 | 0.3% |
| (540) 904-4838 | 3 | 0.3% |
| (561) 332-1936 | 3 | 0.3% |
| (607) 241-7954 | 3 | 0.3% |
| (607) 441-8516 | 3 | 0.3% |
| (646) 368-5548 | 3 | 0.3% |
| (800) 614-0397 | 3 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (484) 866-8483 was reported slightly more often than other business contact numbers.
- (833) 270-1357 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.