FCC Consumer Complaints – 23 June 2018
Introduction
On Saturday, 23 June 2018, 421 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1234 complaints the day before. Complaints were reported across 46 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 230 complaints.
Key statistics
- Total complaints
- 421
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (230)
- Most reported state/territory
- California (71)
Where the complaints came from
Across 328 cities in 46 states and territories, a total of 421 complaints were recorded on 23 June 2018. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 71 | 16.9% |
| Florida | 41 | 9.7% |
| Texas | 31 | 7.4% |
| Pennsylvania | 24 | 5.7% |
| New York | 23 | 5.5% |
| Massachusetts | 16 | 3.8% |
| Virginia | 15 | 3.6% |
| Maryland | 14 | 3.3% |
| Michigan | 14 | 3.3% |
| New Jersey | 14 | 3.3% |
| Other states and territories | 158 | 37.5% |
What the complaints were about
Complaints recorded on this date related to 4 different complaint categories. Phone was the most reported category, with 315 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 315 | 74.8% |
| Internet | 54 | 12.8% |
| TV | 45 | 10.7% |
| Radio | 7 | 1.7% |
Phone complaints
315 complaints were recorded in this category, representing 74.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 230 | 73.0% |
| Billing | 40 | 12.7% |
| Equipment | 11 | 3.5% |
| Availability (including rural call completion) | 9 | 2.9% |
| Number Portability (keeping your number if you change providers) | 7 | 2.2% |
| Privacy | 6 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.6% |
| Interference (including signal jammers) | 4 | 1.3% |
| Junk Faxes | 3 | 1.0% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
54 complaints were recorded in this category, representing 12.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 33.3% |
| Speed | 16 | 29.6% |
| Availability | 9 | 16.7% |
| Privacy | 6 | 11.1% |
| Interference | 3 | 5.6% |
| Equipment | 2 | 3.7% |
Billing and Speed accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
45 complaints were recorded in this category, representing 10.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 35.6% |
| Availability | 9 | 20.0% |
| Indecency | 8 | 17.8% |
| Interference | 4 | 8.9% |
| Equipment | 3 | 6.7% |
| Privacy | 3 | 6.7% |
| Loud Commercials | 2 | 4.4% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Indecency.
Unwanted calls
230 complaints relating to unwanted calls were recorded on this date, accounting for 54.6% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (940) 441-2264 | 5 | 2.2% |
| (281) 204-0500 | 4 | 1.7% |
| (760) 697-9800 | 4 | 1.7% |
| (239) 349-2455 | 2 | 0.9% |
| (443) 857-0653 | 2 | 0.9% |
| (609) 382-0333 | 2 | 0.9% |
| (612) 800-9959 | 2 | 0.9% |
| (646) 350-7897 | 2 | 0.9% |
| (707) 682-9627 | 2 | 0.9% |
| (929) 268-1183 | 2 | 0.9% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (940) 441-2264 | 5 | 2.2% |
| (281) 204-0500 | 4 | 1.7% |
| (760) 697-9800 | 3 | 1.3% |
| (239) 349-2455 | 2 | 0.9% |
| (407) 216-8438 | 2 | 0.9% |
| (443) 857-0653 | 2 | 0.9% |
| (612) 800-9959 | 2 | 0.9% |
| (707) 682-9627 | 2 | 0.9% |
| (724) 419-4009 | 2 | 0.9% |
| (929) 268-1183 | 2 | 0.9% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (940) 441-2264 was reported slightly more often than other business contact numbers.
- (940) 441-2264 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.