FCC Consumer Complaints – 24 June 2018
Introduction
The Federal Communications Commission recorded 240 consumer complaints on Sunday, 24 June 2018 relating to telecommunications services, this represented a decline from the 421 complaints recorded the previous day. The complaints came from 40 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 118 complaints.
Key statistics
- Total complaints
- 240
- States & territories reporting
- 40
- Most common issue
- Unwanted Calls (118)
- Most reported state/territory
- California (32)
Where the complaints came from
On 24 June 2018, the 240 complaints recorded by the Federal Communications Commission were reported from 187 cities across 40 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 32 | 13.3% |
| Florida | 29 | 12.1% |
| Texas | 19 | 7.9% |
| Kentucky | 14 | 5.8% |
| Illinois | 12 | 5.0% |
| New York | 12 | 5.0% |
| Colorado | 9 | 3.8% |
| Massachusetts | 8 | 3.3% |
| New Jersey | 8 | 3.3% |
| Nevada | 6 | 2.5% |
| Other states and territories | 91 | 37.9% |
Location highlight
California had the widest distribution of complaints, with reports originating from 26 different cities.
What the complaints were about
Complaints recorded on this date related to 3 different complaint categories. Phone accounted for the largest share, with 163 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 163 | 67.9% |
| Internet | 39 | 16.3% |
| TV | 38 | 15.8% |
Phone complaints
163 complaints were recorded in this category, representing 67.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 118 | 72.4% |
| Billing | 17 | 10.4% |
| Equipment | 8 | 4.9% |
| Privacy | 6 | 3.7% |
| Number Portability (keeping your number if you change providers) | 5 | 3.1% |
| Availability (including rural call completion) | 4 | 2.5% |
| Junk Faxes | 3 | 1.8% |
| Interference (including signal jammers) | 2 | 1.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Privacy among the most common.
Internet complaints
39 complaints were recorded in this category, representing 16.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 12 | 30.8% |
| Billing | 9 | 23.1% |
| Privacy | 7 | 17.9% |
| Speed | 6 | 15.4% |
| Interference | 4 | 10.3% |
| Equipment | 1 | 2.6% |
A broad mix of issues was reported in this category, with Availability, Billing and Privacy among the most common.
TV complaints
38 complaints were recorded in this category, representing 15.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 42.1% |
| Availability | 7 | 18.4% |
| Loud Commercials | 5 | 13.2% |
| Equipment | 3 | 7.9% |
| Indecency | 3 | 7.9% |
| Privacy | 3 | 7.9% |
| Interference | 1 | 2.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.