FCC Consumer Complaints – 25 June 2018
Introduction
On Monday, 25 June 2018, 1160 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 240 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 783 complaints.
Key statistics
- Total complaints
- 1160
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (783)
- Most reported state/territory
- California (128)
Where the complaints came from
The 1160 complaints recorded on 25 June 2018 were submitted from 776 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 128 | 11.0% |
| Texas | 111 | 9.6% |
| Florida | 89 | 7.7% |
| New York | 58 | 5.0% |
| Pennsylvania | 48 | 4.1% |
| Virginia | 43 | 3.7% |
| Georgia | 40 | 3.4% |
| Michigan | 38 | 3.3% |
| Ohio | 36 | 3.1% |
| Maryland | 34 | 2.9% |
| Other states and territories | 533 | 45.9% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 978 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 978 | 84.3% |
| TV | 88 | 7.6% |
| Internet | 76 | 6.6% |
| Radio | 11 | 0.9% |
| Emergency | 4 | 0.3% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
978 complaints were recorded in this category, representing 84.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 783 | 80.1% |
| Billing | 76 | 7.8% |
| Availability (including rural call completion) | 28 | 2.9% |
| Privacy | 24 | 2.5% |
| Equipment | 21 | 2.1% |
| Junk Faxes | 19 | 1.9% |
| Number Portability (keeping your number if you change providers) | 16 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.6% |
| Interference (including signal jammers) | 4 | 0.4% |
| Rural Call Completion | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Privacy.
TV complaints
88 complaints were recorded in this category, representing 7.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 52.3% |
| Availability | 15 | 17.0% |
| Indecency | 10 | 11.4% |
| Equipment | 5 | 5.7% |
| Interference | 5 | 5.7% |
| Loud Commercials | 4 | 4.5% |
| Privacy | 3 | 3.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
76 complaints were recorded in this category, representing 6.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 43.4% |
| Availability | 17 | 22.4% |
| Speed | 12 | 15.8% |
| Equipment | 5 | 6.6% |
| Interference | 5 | 6.6% |
| Privacy | 4 | 5.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 783 complaints relating to unwanted calls on this date, representing 67.5% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (678) 203-1573 | 13 | 1.7% |
| (800) 945-2000 | 4 | 0.5% |
| (972) 441-0549 | 4 | 0.5% |
| (646) 350-5890 | 3 | 0.4% |
| (208) 715-8313 | 2 | 0.3% |
| (215) 634-9426 | 2 | 0.3% |
| (281) 204-0500 | 2 | 0.3% |
| (347) 338-4191 | 2 | 0.3% |
| (410) 931-0244 | 2 | 0.3% |
| (417) 755-2966 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (678) 203-1573 | 9 | 1.1% |
| (555) 555-5555 | 5 | 0.6% |
| (702) 779-0465 | 5 | 0.6% |
| (646) 350-5890 | 4 | 0.5% |
| (646) 355-4150 | 4 | 0.5% |
| (972) 441-0549 | 4 | 0.5% |
| (646) 396-7305 | 3 | 0.4% |
| (833) 270-1357 | 3 | 0.4% |
| (319) 674-6160 | 2 | 0.3% |
| (360) 284-4344 | 2 | 0.3% |
Key patterns
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (678) 203-1573 stood out as both the most frequently reported business contact number and the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.