FCC Consumer Complaints – 26 June 2018
Introduction
The Federal Communications Commission recorded 1395 consumer complaints on Tuesday, 26 June 2018 relating to telecommunications services, complaint volume increased from 1160 complaints the previous day. Reports were received from 51 states and territories, with Florida recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 967 complaints.
Key statistics
- Total complaints
- 1395
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (967)
- Most reported state/territory
- Florida (139)
Where the complaints came from
On 26 June 2018, the 1395 complaints recorded by the Federal Communications Commission were reported from 880 cities across 51 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 139 | 10.0% |
| California | 136 | 9.7% |
| Texas | 96 | 6.9% |
| New York | 74 | 5.3% |
| Ohio | 59 | 4.2% |
| Arizona | 48 | 3.4% |
| Georgia | 48 | 3.4% |
| North Carolina | 45 | 3.2% |
| Colorado | 44 | 3.2% |
| Illinois | 42 | 3.0% |
| Other states and territories | 658 | 47.2% |
Location highlight
California had the widest distribution of complaints, with reports originating from 92 different cities.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 1159 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1159 | 83.1% |
| Internet | 113 | 8.1% |
| TV | 105 | 7.5% |
| Radio | 14 | 1.0% |
| Accessibility | 3 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
1159 complaints were recorded in this category, representing 83.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 967 | 83.4% |
| Billing | 73 | 6.3% |
| Availability (including rural call completion) | 36 | 3.1% |
| Equipment | 24 | 2.1% |
| Privacy | 17 | 1.5% |
| Interference (including signal jammers) | 13 | 1.1% |
| Number Portability (keeping your number if you change providers) | 11 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 9 | 0.8% |
| Junk Faxes | 6 | 0.5% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
113 complaints were recorded in this category, representing 8.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 40.7% |
| Speed | 20 | 17.7% |
| Availability | 19 | 16.8% |
| Interference | 13 | 11.5% |
| Privacy | 10 | 8.8% |
| Equipment | 5 | 4.4% |
Billing represented the largest share of complaints recorded in this category, with lower volumes reported across the remaining issues.
TV complaints
105 complaints were recorded in this category, representing 7.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 48 | 45.7% |
| Availability | 23 | 21.9% |
| Equipment | 11 | 10.5% |
| Indecency | 9 | 8.6% |
| Interference | 9 | 8.6% |
| Loud Commercials | 4 | 3.8% |
| Privacy | 1 | 1.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
967 complaints relating to unwanted calls were recorded on this date, accounting for 69.3% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (323) 230-4415 | 8 | 0.8% |
| (607) 542-3921 | 6 | 0.6% |
| (323) 274-2245 | 4 | 0.4% |
| (607) 542-4572 | 4 | 0.4% |
| (859) 694-8602 | 4 | 0.4% |
| (561) 240-0337 | 3 | 0.3% |
| (631) 460-6254 | 3 | 0.3% |
| (631) 520-7652 | 3 | 0.3% |
| (646) 340-8124 | 3 | 0.3% |
| (646) 368-0866 | 3 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (323) 230-4415 | 9 | 0.9% |
| (607) 542-3921 | 6 | 0.6% |
| (323) 274-2245 | 4 | 0.4% |
| (631) 520-7652 | 4 | 0.4% |
| (646) 355-3102 | 4 | 0.4% |
| (561) 240-0337 | 3 | 0.3% |
| (607) 542-3918 | 3 | 0.3% |
| (607) 542-4572 | 3 | 0.3% |
| (631) 460-6256 | 3 | 0.3% |
| (646) 340-8124 | 3 | 0.3% |
Key patterns
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (323) 230-4415 was reported slightly more often than other business contact numbers.
- (323) 230-4415 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.