FCC Consumer Complaints – 27 June 2018
Introduction
On Wednesday, 27 June 2018, 1361 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1395 complaints recorded the previous day. Reports were received from 53 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 955 complaints.
Key statistics
- Total complaints
- 1361
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (955)
- Most reported state/territory
- California (165)
Where the complaints came from
On 27 June 2018, the 1361 complaints recorded by the Federal Communications Commission were reported from 868 cities across 53 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 165 | 12.1% |
| Texas | 105 | 7.7% |
| Florida | 104 | 7.6% |
| New York | 72 | 5.3% |
| Ohio | 65 | 4.8% |
| Pennsylvania | 59 | 4.3% |
| Illinois | 49 | 3.6% |
| North Carolina | 47 | 3.5% |
| New Jersey | 45 | 3.3% |
| Virginia | 43 | 3.2% |
| Other states and territories | 597 | 43.9% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone was the most reported category, with 1160 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1160 | 85.2% |
| Internet | 111 | 8.2% |
| TV | 83 | 6.1% |
| Radio | 6 | 0.4% |
| Emergency | 1 | 0.1% |
Phone complaints
1160 complaints were recorded in this category, representing 85.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 955 | 82.3% |
| Billing | 75 | 6.5% |
| Availability (including rural call completion) | 38 | 3.3% |
| Equipment | 25 | 2.2% |
| Privacy | 25 | 2.2% |
| Junk Faxes | 17 | 1.5% |
| Number Portability (keeping your number if you change providers) | 12 | 1.0% |
| Interference (including signal jammers) | 6 | 0.5% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.4% |
| Rural Call Completion | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
111 complaints were recorded in this category, representing 8.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 36.0% |
| Availability | 31 | 27.9% |
| Speed | 18 | 16.2% |
| Interference | 10 | 9.0% |
| Equipment | 6 | 5.4% |
| Privacy | 6 | 5.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
83 complaints were recorded in this category, representing 6.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 50.6% |
| Availability | 20 | 24.1% |
| Equipment | 12 | 14.5% |
| Indecency | 5 | 6.0% |
| Loud Commercials | 3 | 3.6% |
| Interference | 1 | 1.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
955 complaints relating to unwanted calls were recorded on this date, accounting for 70.2% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (561) 240-0455 | 13 | 1.4% |
| (607) 441-8918 | 4 | 0.4% |
| (816) 245-7360 | 4 | 0.4% |
| (478) 238-9853 | 3 | 0.3% |
| (478) 238-9857 | 3 | 0.3% |
| (561) 240-0456 | 3 | 0.3% |
| (646) 355-3410 | 3 | 0.3% |
| (703) 213-8336 | 3 | 0.3% |
| (718) 355-9364 | 3 | 0.3% |
| (910) 442-9233 | 3 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (561) 240-0455 | 9 | 0.9% |
| (555) 555-5555 | 5 | 0.5% |
| (607) 441-8918 | 4 | 0.4% |
| (646) 355-3410 | 4 | 0.4% |
| (772) 208-8385 | 4 | 0.4% |
| (800) 614-0397 | 4 | 0.4% |
| (910) 442-9233 | 4 | 0.4% |
| (201) 547-1006 | 3 | 0.3% |
| (413) 237-1385 | 3 | 0.3% |
| (474) 298-5231 | 3 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (561) 240-0455 was reported slightly more often than other business contact numbers.
- (561) 240-0455 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.