FCC Consumer Complaints – 28 June 2018
Introduction
The Federal Communications Commission recorded 1475 consumer complaints on 28 June 2018 relating to telecommunications services, this was higher than the 1361 complaints recorded the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 1096 complaints.
Key statistics
- Total complaints
- 1475
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (1096)
- Most reported state/territory
- California (195)
Where the complaints came from
Across 911 cities in 52 states and territories, a total of 1475 complaints were recorded on 28 June 2018. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. Despite the overall distribution, a notable concentration at the city level was observed in Louisiana, where Baton rouge accounted for 39 of the 47 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 195 | 13.2% |
| Texas | 119 | 8.1% |
| Florida | 102 | 6.9% |
| Pennsylvania | 78 | 5.3% |
| New York | 64 | 4.3% |
| Ohio | 60 | 4.1% |
| Georgia | 55 | 3.7% |
| New Jersey | 55 | 3.7% |
| Louisiana | 47 | 3.2% |
| Arizona | 46 | 3.1% |
| Other states and territories | 652 | 44.2% |
Location highlights
- Baton rouge accounted for the majority of complaints recorded in Louisiana.
- Complaints in California were reported across 118 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 1276 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1276 | 86.5% |
| Internet | 89 | 6.0% |
| TV | 89 | 6.0% |
| Radio | 13 | 0.9% |
| Accessibility | 5 | 0.3% |
| Emergency | 3 | 0.2% |
Phone complaints
1276 complaints were recorded in this category, representing 86.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 1096 | 85.9% |
| Billing | 57 | 4.5% |
| Availability (including rural call completion) | 30 | 2.4% |
| Privacy | 23 | 1.8% |
| Equipment | 21 | 1.6% |
| Interference (including signal jammers) | 19 | 1.5% |
| Junk Faxes | 15 | 1.2% |
| Number Portability (keeping your number if you change providers) | 10 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Privacy.
Internet complaints
89 complaints were recorded in this category, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 40.4% |
| Availability | 17 | 19.1% |
| Equipment | 13 | 14.6% |
| Speed | 12 | 13.5% |
| Interference | 9 | 10.1% |
| Privacy | 2 | 2.2% |
Billing represented the largest share of complaints recorded in this category, with lower volumes reported across the remaining issues.
TV complaints
89 complaints were recorded in this category, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 42.7% |
| Availability | 19 | 21.3% |
| Equipment | 13 | 14.6% |
| Indecency | 12 | 13.5% |
| Interference | 5 | 5.6% |
| Loud Commercials | 2 | 2.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 1096 complaints relating to unwanted calls on this date, representing 74.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (508) 271-1637 | 9 | 0.8% |
| (281) 204-0500 | 6 | 0.5% |
| (716) 254-2811 | 5 | 0.5% |
| (256) 327-8800 | 4 | 0.4% |
| (317) 552-9496 | 4 | 0.4% |
| (508) 433-7854 | 4 | 0.4% |
| (631) 440-6103 | 4 | 0.4% |
| (646) 355-4758 | 4 | 0.4% |
| (732) 374-3654 | 4 | 0.4% |
| (202) 860-3275 | 3 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (716) 254-2811 | 6 | 0.5% |
| (347) 896-6762 | 5 | 0.5% |
| (631) 410-4580 | 5 | 0.5% |
| (646) 355-4758 | 5 | 0.5% |
| (508) 271-1637 | 4 | 0.4% |
| (631) 440-6103 | 4 | 0.4% |
| (646) 350-7903 | 4 | 0.4% |
| (800) 614-0397 | 4 | 0.4% |
| (225) 788-4164 | 3 | 0.3% |
| (315) 308-6440 | 3 | 0.3% |
Key patterns
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (716) 254-2811 was reported slightly more often than other business contact numbers.
- (508) 271-1637 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.