FCC Consumer Complaints – 30 June 2018
Introduction
A total of 437 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 30 June 2018, this was lower than the 1177 complaints recorded the previous day. Submissions were made from 46 states and territories, with California accounting for the highest number of complaints at 68. Complaints were most commonly associated with Unwanted Calls, accounting for 271 complaints.
Key statistics
- Total complaints
- 437
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (271)
- Most reported state/territory
- California (68)
Where the complaints came from
Across 335 cities in 46 states and territories, a total of 437 complaints were recorded on 30 June 2018. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 68 | 15.6% |
| Florida | 32 | 7.3% |
| Texas | 29 | 6.6% |
| New York | 25 | 5.7% |
| Pennsylvania | 23 | 5.3% |
| New Jersey | 16 | 3.7% |
| Arizona | 15 | 3.4% |
| Maryland | 15 | 3.4% |
| Georgia | 14 | 3.2% |
| Virginia | 14 | 3.2% |
| Other states and territories | 186 | 42.6% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 341 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 341 | 78.0% |
| TV | 50 | 11.4% |
| Internet | 39 | 8.9% |
| Radio | 5 | 1.1% |
| Emergency | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
341 complaints were recorded in this category, representing 78.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 271 | 79.5% |
| Billing | 22 | 6.5% |
| Equipment | 15 | 4.4% |
| Availability (including rural call completion) | 10 | 2.9% |
| Privacy | 9 | 2.6% |
| Interference (including signal jammers) | 6 | 1.8% |
| Number Portability (keeping your number if you change providers) | 4 | 1.2% |
| Junk Faxes | 3 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
50 complaints were recorded in this category, representing 11.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 50.0% |
| Availability | 10 | 20.0% |
| Indecency | 9 | 18.0% |
| Equipment | 2 | 4.0% |
| Interference | 2 | 4.0% |
| Loud Commercials | 2 | 4.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
39 complaints were recorded in this category, representing 8.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 12 | 30.8% |
| Billing | 9 | 23.1% |
| Availability | 8 | 20.5% |
| Privacy | 4 | 10.3% |
| Equipment | 3 | 7.7% |
| Interference | 3 | 7.7% |
Complaints in this category covered a range of issues, including Speed, Billing and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.