FCC Consumer Complaints – 1 July 2018
Introduction
On 1 July 2018, the Federal Communications Commission recorded 336 consumer complaints relating to telecommunications services, this was lower than the 437 complaints recorded the day before. The complaints came from 41 states and territories, with California recording the largest share of reports at 60 complaints. Unwanted Calls was the most frequently reported issue, with 188 complaints recorded.
Key statistics
- Total complaints
- 336
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (188)
- Most reported state/territory
- California (60)
Where the complaints came from
On 1 July 2018, the 336 complaints recorded by the Federal Communications Commission were reported from 198 cities across 41 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, a significant concentration was observed in Washington, where La conner accounted for 23 of the 30 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 60 | 17.9% |
| Washington | 30 | 8.9% |
| Florida | 28 | 8.3% |
| North Carolina | 22 | 6.5% |
| Texas | 22 | 6.5% |
| Illinois | 16 | 4.8% |
| Missouri | 13 | 3.9% |
| New York | 12 | 3.6% |
| Oklahoma | 12 | 3.6% |
| Kentucky | 11 | 3.3% |
| Other states and territories | 110 | 32.7% |
Location highlight
La conner accounted for the majority of complaints recorded in Washington.
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone accounted for the largest share, with 252 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 252 | 75.0% |
| TV | 41 | 12.2% |
| Internet | 40 | 11.9% |
| Radio | 2 | 0.6% |
| Emergency | 1 | 0.3% |
Phone complaints
252 complaints were recorded in this category, representing 75.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 188 | 74.6% |
| Billing | 29 | 11.5% |
| Availability (including rural call completion) | 20 | 7.9% |
| Equipment | 9 | 3.6% |
| Interference (including signal jammers) | 2 | 0.8% |
| Number Portability (keeping your number if you change providers) | 2 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.4% |
| Privacy | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
TV complaints
41 complaints were recorded in this category, representing 12.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 53.7% |
| Equipment | 6 | 14.6% |
| Availability | 5 | 12.2% |
| Loud Commercials | 4 | 9.8% |
| Indecency | 2 | 4.9% |
| Interference | 2 | 4.9% |
Billing and Equipment accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
40 complaints were recorded in this category, representing 11.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 16 | 40.0% |
| Availability | 8 | 20.0% |
| Billing | 6 | 15.0% |
| Interference | 5 | 12.5% |
| Privacy | 4 | 10.0% |
| Equipment | 1 | 2.5% |
Speed and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 188 complaints relating to unwanted calls were recorded on this date, representing 56% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (816) 420-4632 | 12 | 6.4% |
| (281) 204-0500 | 4 | 2.1% |
| (312) 777-4200 | 4 | 2.1% |
| (423) 467-6460 | 4 | 2.1% |
| (631) 400-1028 | 3 | 1.6% |
| (202) 819-9499 | 2 | 1.1% |
| (269) 405-9712 | 2 | 1.1% |
| (973) 935-3003 | 2 | 1.1% |
| (202) 350-3495 | 1 | 0.5% |
| (202) 602-0647 | 1 | 0.5% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (816) 420-4632 | 11 | 5.9% |
| (423) 467-6460 | 4 | 2.1% |
| (925) 239-0365 | 3 | 1.6% |
| (281) 204-0500 | 2 | 1.1% |
| (312) 777-4200 | 2 | 1.1% |
| (408) 385-2640 | 2 | 1.1% |
| (415) 322-1197 | 2 | 1.1% |
| (202) 350-3495 | 1 | 0.5% |
| (202) 602-0647 | 1 | 0.5% |
| (240) 239-3472 | 1 | 0.5% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- (816) 420-4632 stood out as the most frequently reported business contact number.
- (816) 420-4632 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.