FCC Consumer Complaints – 2 July 2018
Introduction
The Federal Communications Commission recorded 1151 consumer complaints on Monday, 2 July 2018 relating to telecommunications services, this was higher than the 336 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 715 complaints.
Key statistics
- Total complaints
- 1151
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (715)
- Most reported state/territory
- California (173)
Where the complaints came from
The 1151 complaints recorded on 2 July 2018 were submitted from 770 cities across 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 173 | 15.0% |
| Texas | 93 | 8.1% |
| Florida | 81 | 7.0% |
| New York | 55 | 4.8% |
| Ohio | 46 | 4.0% |
| Illinois | 39 | 3.4% |
| Virginia | 38 | 3.3% |
| Michigan | 36 | 3.1% |
| North Carolina | 36 | 3.1% |
| Arizona | 35 | 3.0% |
| Other states and territories | 515 | 44.7% |
Location highlight
Complaints in California were reported across 89 cities, the widest spread observed on this date.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 913 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 913 | 79.3% |
| TV | 128 | 11.1% |
| Internet | 94 | 8.2% |
| Radio | 13 | 1.1% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
913 complaints were recorded in this category, representing 79.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 715 | 78.3% |
| Billing | 91 | 10.0% |
| Availability (including rural call completion) | 42 | 4.6% |
| Privacy | 18 | 2.0% |
| Equipment | 15 | 1.6% |
| Number Portability (keeping your number if you change providers) | 13 | 1.4% |
| Interference (including signal jammers) | 10 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.7% |
| Junk Faxes | 3 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Privacy.
TV complaints
128 complaints were recorded in this category, representing 11.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 51 | 39.8% |
| Availability | 47 | 36.7% |
| Equipment | 14 | 10.9% |
| Interference | 6 | 4.7% |
| Loud Commercials | 6 | 4.7% |
| Indecency | 4 | 3.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
94 complaints were recorded in this category, representing 8.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 35 | 37.2% |
| Billing | 31 | 33.0% |
| Speed | 10 | 10.6% |
| Equipment | 9 | 9.6% |
| Privacy | 6 | 6.4% |
| Interference | 3 | 3.2% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
715 complaints relating to unwanted calls were recorded on this date, accounting for 62.1% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (213) 805-8360 | 7 | 1.0% |
| (954) 516-0454 | 7 | 1.0% |
| (330) 227-6160 | 5 | 0.7% |
| (646) 368-5563 | 5 | 0.7% |
| (845) 210-9586 | 4 | 0.6% |
| (281) 204-0500 | 3 | 0.4% |
| (330) 227-6089 | 3 | 0.4% |
| (607) 241-6832 | 3 | 0.4% |
| (646) 355-4760 | 3 | 0.4% |
| (240) 900-7161 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (330) 227-6160 | 8 | 1.1% |
| (646) 368-5563 | 6 | 0.8% |
| (954) 516-0454 | 5 | 0.7% |
| (555) 555-5555 | 4 | 0.6% |
| (646) 355-4760 | 4 | 0.6% |
| (281) 204-0500 | 3 | 0.4% |
| (607) 241-6832 | 3 | 0.4% |
| (631) 412-7925 | 3 | 0.4% |
| (646) 368-0883 | 3 | 0.4% |
| (800) 262-3829 | 3 | 0.4% |
Key patterns
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (330) 227-6160 was reported slightly more often than other business contact numbers.
- Several caller ID numbers were reported multiple times, with no single number clearly ahead of the others.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.