FCC Consumer Complaints – 3 July 2018
Introduction
On 3 July 2018, 1228 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 1151 complaints recorded the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 870 complaints recorded.
Key statistics
- Total complaints
- 1228
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (870)
- Most reported state/territory
- California (166)
Where the complaints came from
The 1228 complaints recorded on 3 July 2018 originated from 799 cities across 52 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 166 | 13.5% |
| Florida | 101 | 8.2% |
| Texas | 101 | 8.2% |
| New York | 70 | 5.7% |
| North Carolina | 46 | 3.7% |
| Ohio | 45 | 3.7% |
| Michigan | 40 | 3.3% |
| Georgia | 39 | 3.2% |
| New Jersey | 39 | 3.2% |
| Pennsylvania | 35 | 2.9% |
| Other states and territories | 546 | 44.5% |
Location highlight
Complaints in California were reported across 93 cities, the widest spread observed on this date.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 1016 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1016 | 82.7% |
| TV | 106 | 8.6% |
| Internet | 88 | 7.2% |
| Radio | 9 | 0.7% |
| Emergency | 5 | 0.4% |
| Accessibility | 3 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1016 complaints were recorded in this category, representing 82.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 870 | 85.6% |
| Billing | 64 | 6.3% |
| Availability (including rural call completion) | 28 | 2.8% |
| Equipment | 16 | 1.6% |
| Privacy | 14 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.7% |
| Number Portability (keeping your number if you change providers) | 7 | 0.7% |
| Junk Faxes | 6 | 0.6% |
| Interference (including signal jammers) | 4 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
TV complaints
106 complaints were recorded in this category, representing 8.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 51 | 48.1% |
| Availability | 28 | 26.4% |
| Indecency | 10 | 9.4% |
| Equipment | 8 | 7.5% |
| Loud Commercials | 5 | 4.7% |
| Interference | 2 | 1.9% |
| Privacy | 2 | 1.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
88 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 33.0% |
| Speed | 24 | 27.3% |
| Availability | 17 | 19.3% |
| Equipment | 7 | 8.0% |
| Interference | 6 | 6.8% |
| Privacy | 5 | 5.7% |
Billing and Speed were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 870 complaints relating to unwanted calls on this date, representing 70.8% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (325) 200-0501 | 8 | 0.9% |
| (631) 412-7015 | 6 | 0.7% |
| (325) 215-4316 | 5 | 0.6% |
| (631) 460-6093 | 5 | 0.6% |
| (518) 636-6870 | 4 | 0.5% |
| (201) 943-1700 | 2 | 0.2% |
| (281) 204-0500 | 2 | 0.2% |
| (304) 788-3592 | 2 | 0.2% |
| (325) 218-4231 | 2 | 0.2% |
| (325) 219-0389 | 2 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (325) 200-0501 | 6 | 0.7% |
| (631) 412-7015 | 6 | 0.7% |
| (518) 636-6870 | 5 | 0.6% |
| (631) 460-6093 | 5 | 0.6% |
| (305) 907-7479 | 4 | 0.5% |
| (607) 441-8903 | 4 | 0.5% |
| (201) 943-1700 | 3 | 0.3% |
| (209) 287-3349 | 3 | 0.3% |
| (325) 215-4316 | 3 | 0.3% |
| (585) 444-7153 | 3 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- (325) 200-0501 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.