FCC Consumer Complaints – 4 July 2018
Introduction
A total of 417 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 4 July 2018, this represented a decline from the 1228 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 254 complaints.
Key statistics
- Total complaints
- 417
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (254)
- Most reported state/territory
- California (66)
Where the complaints came from
Reports recorded on 4 July 2018 show 417 complaints originating from 328 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 66 | 15.8% |
| Florida | 35 | 8.4% |
| Texas | 32 | 7.7% |
| Illinois | 20 | 4.8% |
| Wisconsin | 16 | 3.8% |
| Michigan | 15 | 3.6% |
| New York | 15 | 3.6% |
| Ohio | 15 | 3.6% |
| Georgia | 13 | 3.1% |
| New Jersey | 13 | 3.1% |
| Other states and territories | 177 | 42.4% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 318 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 318 | 76.3% |
| Internet | 46 | 11.0% |
| TV | 45 | 10.8% |
| Radio | 7 | 1.7% |
| Accessibility | 1 | 0.2% |
Phone complaints
318 complaints were recorded in this category, representing 76.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 254 | 79.9% |
| Billing | 30 | 9.4% |
| Equipment | 8 | 2.5% |
| Availability (including rural call completion) | 7 | 2.2% |
| Interference (including signal jammers) | 6 | 1.9% |
| Number Portability (keeping your number if you change providers) | 5 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.3% |
| Privacy | 4 | 1.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
46 complaints were recorded in this category, representing 11.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 15 | 32.6% |
| Billing | 13 | 28.3% |
| Availability | 8 | 17.4% |
| Interference | 4 | 8.7% |
| Equipment | 3 | 6.5% |
| Privacy | 3 | 6.5% |
The largest share of complaints in this category related to Speed and Billing, with fewer reports falling into other issue types.
TV complaints
45 complaints were recorded in this category, representing 10.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 55.6% |
| Availability | 5 | 11.1% |
| Indecency | 5 | 11.1% |
| Equipment | 4 | 8.9% |
| Loud Commercials | 4 | 8.9% |
| Interference | 1 | 2.2% |
| Privacy | 1 | 2.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.