FCC Consumer Complaints – 6 July 2018
Introduction
A total of 1185 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 6 July 2018, this was higher than the 1158 complaints recorded the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 798 complaints.
Key statistics
- Total complaints
- 1185
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (798)
- Most reported state/territory
- California (127)
Where the complaints came from
Across 764 cities in 52 states and territories, a total of 1185 complaints were recorded on 6 July 2018. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 127 | 10.7% |
| Texas | 94 | 7.9% |
| Florida | 89 | 7.5% |
| New York | 64 | 5.4% |
| Ohio | 51 | 4.3% |
| Georgia | 50 | 4.2% |
| Michigan | 48 | 4.1% |
| New Jersey | 43 | 3.6% |
| Pennsylvania | 41 | 3.5% |
| Illinois | 38 | 3.2% |
| Other states and territories | 539 | 45.5% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 971 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 971 | 81.9% |
| TV | 102 | 8.6% |
| Internet | 96 | 8.1% |
| Radio | 13 | 1.1% |
| Accessibility | 2 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
971 complaints were recorded in this category, representing 81.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 798 | 82.2% |
| Billing | 75 | 7.7% |
| Availability (including rural call completion) | 25 | 2.6% |
| Equipment | 24 | 2.5% |
| Number Portability (keeping your number if you change providers) | 17 | 1.8% |
| Privacy | 15 | 1.5% |
| Interference (including signal jammers) | 8 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.5% |
| Junk Faxes | 4 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
102 complaints were recorded in this category, representing 8.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 45.1% |
| Availability | 25 | 24.5% |
| Equipment | 15 | 14.7% |
| Loud Commercials | 8 | 7.8% |
| Interference | 5 | 4.9% |
| Indecency | 2 | 2.0% |
| Privacy | 1 | 1.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
96 complaints were recorded in this category, representing 8.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 33 | 34.4% |
| Billing | 28 | 29.2% |
| Interference | 10 | 10.4% |
| Speed | 10 | 10.4% |
| Privacy | 9 | 9.4% |
| Equipment | 6 | 6.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 798 complaints relating to unwanted calls on this date, representing 67.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (520) 210-7106 | 8 | 1.0% |
| (520) 350-9887 | 7 | 0.9% |
| (281) 204-0500 | 4 | 0.5% |
| (520) 277-7205 | 4 | 0.5% |
| (585) 633-0398 | 4 | 0.5% |
| (312) 392-5844 | 3 | 0.4% |
| (207) 578-3551 | 2 | 0.3% |
| (210) 361-9963 | 2 | 0.3% |
| (301) 746-0890 | 2 | 0.3% |
| (330) 227-6083 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (555) 555-5555 | 7 | 0.9% |
| (520) 210-7106 | 6 | 0.8% |
| (520) 350-9887 | 6 | 0.8% |
| (281) 204-0500 | 5 | 0.6% |
| (585) 633-0398 | 5 | 0.6% |
| (312) 392-5844 | 3 | 0.4% |
| (516) 462-7730 | 3 | 0.4% |
| (520) 277-7205 | 3 | 0.4% |
| (631) 328-6448 | 3 | 0.4% |
| (800) 756-3308 | 3 | 0.4% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (555) 555-5555 was reported slightly more often than other business contact numbers.
- (520) 210-7106 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.