FCC Consumer Complaints – 7 July 2018
Introduction
On Saturday, 7 July 2018, the Federal Communications Commission recorded 415 consumer complaints relating to telecommunications services, this was lower than the 1185 complaints recorded the previous day. Reports were received from 48 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 223 complaints.
Key statistics
- Total complaints
- 415
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (223)
- Most reported state/territory
- California (65)
Where the complaints came from
A total of 415 complaints were recorded on 7 July 2018, with reports originating from 292 cities in 48 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A notable concentration at the city level was observed in Washington, where La conner accounted for 23 of the 36 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 65 | 15.7% |
| Texas | 42 | 10.1% |
| Washington | 36 | 8.7% |
| Florida | 33 | 8.0% |
| Illinois | 15 | 3.6% |
| Ohio | 14 | 3.4% |
| Michigan | 13 | 3.1% |
| North Carolina | 13 | 3.1% |
| New York | 13 | 3.1% |
| Colorado | 12 | 2.9% |
| Other states and territories | 159 | 38.3% |
Location highlight
La conner accounted for the majority of complaints recorded in Washington.
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone was the most reported category, with 324 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 324 | 78.1% |
| Internet | 45 | 10.8% |
| TV | 41 | 9.9% |
| Radio | 3 | 0.7% |
| Accessibility | 2 | 0.5% |
Phone complaints
324 complaints were recorded in this category, representing 78.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 223 | 68.8% |
| Availability (including rural call completion) | 33 | 10.2% |
| Billing | 27 | 8.3% |
| Equipment | 17 | 5.2% |
| Number Portability (keeping your number if you change providers) | 8 | 2.5% |
| Privacy | 8 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.5% |
| Interference (including signal jammers) | 3 | 0.9% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
45 complaints were recorded in this category, representing 10.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 28.9% |
| Speed | 11 | 24.4% |
| Availability | 10 | 22.2% |
| Equipment | 4 | 8.9% |
| Privacy | 4 | 8.9% |
| Interference | 3 | 6.7% |
Complaints in this category covered a range of issues, including Billing, Speed and Availability.
TV complaints
41 complaints were recorded in this category, representing 9.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 36.6% |
| Loud Commercials | 13 | 31.7% |
| Availability | 7 | 17.1% |
| Equipment | 3 | 7.3% |
| Interference | 2 | 4.9% |
| Indecency | 1 | 2.4% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.