FCC Consumer Complaints – 8 July 2018
Introduction
On Sunday, 8 July 2018, 292 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 415 complaints recorded the day before. Submissions were made from 42 states and territories, with California accounting for the highest number of complaints at 58. The most common issue reported was Unwanted Calls, accounting for 113 complaints.
Key statistics
- Total complaints
- 292
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (113)
- Most reported state/territory
- California (58)
Where the complaints came from
Across 224 cities in 42 states and territories, a total of 292 complaints were recorded on 8 July 2018. Compared with most days, complaint activity was more concentrated, with California contributing the largest share of complaints. At the city level, complaints were spread across locations, with no single city representing a significant proportion of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 58 | 19.9% |
| Texas | 29 | 9.9% |
| Florida | 24 | 8.2% |
| New York | 16 | 5.5% |
| Georgia | 13 | 4.5% |
| Missouri | 13 | 4.5% |
| Washington | 11 | 3.8% |
| Colorado | 9 | 3.1% |
| Arizona | 8 | 2.7% |
| Ohio | 8 | 2.7% |
| Other states and territories | 103 | 35.3% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone accounted for the largest share, with 177 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 177 | 60.6% |
| TV | 61 | 20.9% |
| Internet | 49 | 16.8% |
| Radio | 3 | 1.0% |
| Emergency | 2 | 0.7% |
Phone complaints
177 complaints were recorded in this category, representing 60.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 113 | 63.8% |
| Billing | 28 | 15.8% |
| Availability (including rural call completion) | 18 | 10.2% |
| Equipment | 7 | 4.0% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.3% |
| Number Portability (keeping your number if you change providers) | 3 | 1.7% |
| Privacy | 2 | 1.1% |
| Interference (including signal jammers) | 1 | 0.6% |
| Rural Call Completion | 1 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
61 complaints were recorded in this category, representing 20.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 32 | 52.5% |
| Billing | 12 | 19.7% |
| Availability | 7 | 11.5% |
| Indecency | 4 | 6.6% |
| Equipment | 3 | 4.9% |
| Interference | 3 | 4.9% |
Loud Commercials and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
49 complaints were recorded in this category, representing 16.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 14 | 28.6% |
| Billing | 13 | 26.5% |
| Availability | 10 | 20.4% |
| Equipment | 5 | 10.2% |
| Interference | 5 | 10.2% |
| Privacy | 2 | 4.1% |
The remaining complaints in this category were spread across several issues, including Speed, Billing and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.