FCC Consumer Complaints – 9 July 2018
Introduction
A total of 1236 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 9 July 2018, complaint volume increased from 292 complaints the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 725 complaints.
Key statistics
- Total complaints
- 1236
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (725)
- Most reported state/territory
- California (160)
Where the complaints came from
The 1236 complaints recorded on 9 July 2018 originated from 828 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 160 | 12.9% |
| Texas | 89 | 7.2% |
| Florida | 88 | 7.1% |
| New York | 76 | 6.1% |
| Georgia | 58 | 4.7% |
| Pennsylvania | 49 | 4.0% |
| Ohio | 46 | 3.7% |
| North Carolina | 43 | 3.5% |
| Michigan | 40 | 3.2% |
| Arizona | 39 | 3.2% |
| Other states and territories | 545 | 44.1% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 960 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 960 | 77.7% |
| TV | 141 | 11.4% |
| Internet | 116 | 9.4% |
| Radio | 17 | 1.4% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
960 complaints were recorded in this category, representing 77.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 725 | 75.5% |
| Billing | 79 | 8.2% |
| Availability (including rural call completion) | 47 | 4.9% |
| Equipment | 34 | 3.5% |
| Privacy | 26 | 2.7% |
| Number Portability (keeping your number if you change providers) | 24 | 2.5% |
| Interference (including signal jammers) | 11 | 1.1% |
| Junk Faxes | 8 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.5% |
| Rural Call Completion | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
141 complaints were recorded in this category, representing 11.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 32.6% |
| Loud Commercials | 43 | 30.5% |
| Availability | 31 | 22.0% |
| Equipment | 10 | 7.1% |
| Indecency | 5 | 3.5% |
| Interference | 5 | 3.5% |
| Privacy | 1 | 0.7% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
Internet complaints
116 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 39 | 33.6% |
| Availability | 33 | 28.4% |
| Speed | 19 | 16.4% |
| Equipment | 10 | 8.6% |
| Interference | 8 | 6.9% |
| Privacy | 7 | 6.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
725 complaints relating to unwanted calls were recorded on this date, accounting for 58.7% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (832) 793-6078 | 6 | 0.8% |
| (321) 204-6539 | 4 | 0.6% |
| (347) 215-3031 | 4 | 0.6% |
| (516) 462-7471 | 4 | 0.6% |
| (516) 739-8540 | 4 | 0.6% |
| (833) 425-4981 | 4 | 0.6% |
| (347) 325-9040 | 3 | 0.4% |
| (347) 331-0114 | 3 | 0.4% |
| (347) 215-3035 | 2 | 0.3% |
| (360) 335-3122 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (347) 215-3031 | 5 | 0.7% |
| (516) 462-7471 | 5 | 0.7% |
| (832) 793-6078 | 5 | 0.7% |
| (347) 325-9040 | 3 | 0.4% |
| (555) 555-5555 | 3 | 0.4% |
| (607) 441-9137 | 3 | 0.4% |
| (646) 368-0868 | 3 | 0.4% |
| (878) 271-0066 | 3 | 0.4% |
| (360) 335-3122 | 2 | 0.3% |
| (516) 422-1063 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- (832) 793-6078 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.