FCC Consumer Complaints – 10 July 2018
Introduction
A total of 1395 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 10 July 2018, complaint volume increased from 1236 complaints the day before. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 922 complaints.
Key statistics
- Total complaints
- 1395
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (922)
- Most reported state/territory
- California (225)
Where the complaints came from
A total of 1395 complaints were recorded on 10 July 2018, with reports originating from 886 cities in 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 225 | 16.1% |
| Texas | 114 | 8.2% |
| Florida | 99 | 7.1% |
| New York | 61 | 4.4% |
| Ohio | 47 | 3.4% |
| Virginia | 47 | 3.4% |
| Pennsylvania | 46 | 3.3% |
| Georgia | 41 | 2.9% |
| North Carolina | 41 | 2.9% |
| Illinois | 39 | 2.8% |
| Other states and territories | 630 | 45.2% |
Location highlight
California had the widest distribution of complaints, with reports originating from 128 different cities.
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone was the most reported category, with 1137 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1137 | 81.5% |
| Internet | 127 | 9.1% |
| TV | 120 | 8.6% |
| Radio | 8 | 0.6% |
| Accessibility | 3 | 0.2% |
Phone complaints
1137 complaints were recorded in this category, representing 81.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 922 | 81.1% |
| Billing | 60 | 5.3% |
| Availability (including rural call completion) | 49 | 4.3% |
| Equipment | 38 | 3.3% |
| Privacy | 17 | 1.5% |
| Number Portability (keeping your number if you change providers) | 16 | 1.4% |
| Interference (including signal jammers) | 13 | 1.1% |
| Junk Faxes | 12 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
| Rural Call Completion | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
127 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 33.9% |
| Availability | 34 | 26.8% |
| Speed | 14 | 11.0% |
| Equipment | 13 | 10.2% |
| Privacy | 13 | 10.2% |
| Interference | 10 | 7.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
120 complaints were recorded in this category, representing 8.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 58 | 48.3% |
| Loud Commercials | 27 | 22.5% |
| Availability | 23 | 19.2% |
| Equipment | 10 | 8.3% |
| Interference | 2 | 1.7% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
Unwanted calls
922 complaints relating to unwanted calls were recorded on this date, accounting for 66.1% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (347) 491-4832 | 11 | 1.2% |
| (218) 824-7134 | 3 | 0.3% |
| (347) 215-3031 | 3 | 0.3% |
| (386) 204-0839 | 3 | 0.3% |
| (386) 204-0846 | 3 | 0.3% |
| (401) 406-4974 | 3 | 0.3% |
| (401) 406-5709 | 3 | 0.3% |
| (410) 401-8780 | 3 | 0.3% |
| (800) 945-2000 | 3 | 0.3% |
| (216) 269-5555 | 2 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (347) 491-4832 | 6 | 0.7% |
| (555) 555-5555 | 5 | 0.5% |
| (386) 204-0839 | 4 | 0.4% |
| (319) 674-6161 | 3 | 0.3% |
| (386) 204-0846 | 3 | 0.3% |
| (401) 406-4974 | 3 | 0.3% |
| (401) 406-5709 | 3 | 0.3% |
| (616) 899-9991 | 3 | 0.3% |
| (202) 844-8557 | 2 | 0.2% |
| (206) 452-0627 | 2 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (347) 491-4832 was reported slightly more often than other business contact numbers.
- (347) 491-4832 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.