FCC Consumer Complaints – 11 July 2018
Introduction
On 11 July 2018, 1259 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1395 complaints recorded the day before. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 867 complaints recorded.
Key statistics
- Total complaints
- 1259
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (867)
- Most reported state/territory
- California (164)
Where the complaints came from
The 1259 complaints recorded on 11 July 2018 originated from 818 cities across 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 164 | 13.0% |
| Texas | 130 | 10.3% |
| Florida | 79 | 6.3% |
| New York | 77 | 6.1% |
| Ohio | 53 | 4.2% |
| Arizona | 48 | 3.8% |
| Illinois | 44 | 3.5% |
| Pennsylvania | 44 | 3.5% |
| Michigan | 42 | 3.3% |
| Georgia | 34 | 2.7% |
| Other states and territories | 544 | 43.2% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 1049 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1049 | 83.3% |
| Internet | 100 | 7.9% |
| TV | 100 | 7.9% |
| Radio | 7 | 0.6% |
| Accessibility | 2 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
1049 complaints were recorded in this category, representing 83.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 867 | 82.7% |
| Billing | 58 | 5.5% |
| Availability (including rural call completion) | 34 | 3.2% |
| Equipment | 27 | 2.6% |
| Junk Faxes | 17 | 1.6% |
| Number Portability (keeping your number if you change providers) | 15 | 1.4% |
| Privacy | 12 | 1.1% |
| Interference (including signal jammers) | 11 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.5% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
100 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 28.0% |
| Availability | 27 | 27.0% |
| Speed | 19 | 19.0% |
| Privacy | 16 | 16.0% |
| Equipment | 5 | 5.0% |
| Interference | 5 | 5.0% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
TV complaints
100 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 45 | 45.0% |
| Availability | 21 | 21.0% |
| Equipment | 13 | 13.0% |
| Interference | 10 | 10.0% |
| Loud Commercials | 6 | 6.0% |
| Indecency | 3 | 3.0% |
| Privacy | 2 | 2.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 867 complaints relating to unwanted calls on this date, representing 68.9% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (786) 590-1097 | 12 | 1.4% |
| (516) 739-8540 | 5 | 0.6% |
| (317) 350-6122 | 4 | 0.5% |
| (850) 812-3318 | 3 | 0.3% |
| (860) 630-8478 | 3 | 0.3% |
| (323) 583-7696 | 2 | 0.2% |
| (360) 991-0283 | 2 | 0.2% |
| (423) 463-2490 | 2 | 0.2% |
| (425) 272-9241 | 2 | 0.2% |
| (602) 428-3211 | 2 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (786) 590-1097 | 8 | 0.9% |
| (317) 350-6122 | 5 | 0.6% |
| (555) 555-5555 | 4 | 0.5% |
| (800) 945-2000 | 4 | 0.5% |
| (850) 812-3318 | 4 | 0.5% |
| (245) 236-5865 | 3 | 0.3% |
| (866) 210-1056 | 3 | 0.3% |
| (202) 844-8557 | 2 | 0.2% |
| (212) 244-6054 | 2 | 0.2% |
| (212) 244-6055 | 2 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (786) 590-1097 was reported slightly more often than other business contact numbers.
- (786) 590-1097 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.