FCC Consumer Complaints – 12 July 2018
Introduction
On 12 July 2018, 1229 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1259 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 854 complaints.
Key statistics
- Total complaints
- 1229
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (854)
- Most reported state/territory
- California (158)
Where the complaints came from
The 1229 complaints recorded on 12 July 2018 originated from 828 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 158 | 12.9% |
| Florida | 96 | 7.8% |
| Texas | 88 | 7.2% |
| New York | 53 | 4.3% |
| Georgia | 48 | 3.9% |
| New Jersey | 48 | 3.9% |
| Pennsylvania | 47 | 3.8% |
| Maryland | 41 | 3.3% |
| Michigan | 39 | 3.2% |
| Virginia | 38 | 3.1% |
| Other states and territories | 570 | 46.4% |
What the complaints were about
The complaints recorded on this date fell into 4 different complaint categories. The largest number of complaints fell within Phone, which accounted for 1016 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1016 | 82.7% |
| Internet | 115 | 9.4% |
| TV | 89 | 7.2% |
| Radio | 9 | 0.7% |
Phone complaints
1016 complaints were recorded in this category, representing 82.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 854 | 84.1% |
| Billing | 68 | 6.7% |
| Availability (including rural call completion) | 31 | 3.1% |
| Equipment | 22 | 2.2% |
| Privacy | 13 | 1.3% |
| Number Portability (keeping your number if you change providers) | 10 | 1.0% |
| Interference (including signal jammers) | 7 | 0.7% |
| Junk Faxes | 6 | 0.6% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
115 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 35 | 30.4% |
| Billing | 30 | 26.1% |
| Speed | 22 | 19.1% |
| Equipment | 14 | 12.2% |
| Interference | 9 | 7.8% |
| Privacy | 5 | 4.3% |
Complaints in this category covered a range of issues, including Availability, Billing and Speed.
TV complaints
89 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 48.3% |
| Availability | 17 | 19.1% |
| Equipment | 12 | 13.5% |
| Loud Commercials | 8 | 9.0% |
| Interference | 5 | 5.6% |
| Indecency | 2 | 2.2% |
| Privacy | 2 | 2.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 854 complaints relating to unwanted calls on this date, representing 69.5% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (954) 323-2890 | 16 | 1.9% |
| (732) 908-1544 | 11 | 1.3% |
| (954) 323-2327 | 6 | 0.7% |
| (516) 739-8540 | 4 | 0.5% |
| (800) 483-8314 | 4 | 0.5% |
| (954) 323-4699 | 4 | 0.5% |
| (315) 232-8011 | 3 | 0.4% |
| (970) 289-5311 | 3 | 0.4% |
| (206) 787-8458 | 2 | 0.2% |
| (312) 392-5840 | 2 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (800) 483-8314 | 15 | 1.8% |
| (954) 323-2890 | 13 | 1.5% |
| (954) 323-2327 | 5 | 0.6% |
| (954) 323-4699 | 4 | 0.5% |
| (312) 392-5840 | 3 | 0.4% |
| (315) 232-8011 | 3 | 0.4% |
| (347) 408-0611 | 3 | 0.4% |
| (413) 232-1488 | 3 | 0.4% |
| (616) 899-9995 | 3 | 0.4% |
| (785) 491-7024 | 3 | 0.4% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (800) 483-8314 was reported slightly more often than other business contact numbers.
- (954) 323-2890 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.