FCC Consumer Complaints – 14 July 2018
Introduction
A total of 402 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 14 July 2018, this was lower than the 1233 complaints recorded the day before. Complaints were reported across 46 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 244 complaints.
Key statistics
- Total complaints
- 402
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (244)
- Most reported state/territory
- California (61)
Where the complaints came from
The 402 complaints recorded on 14 July 2018 were submitted from 289 cities across 46 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 61 | 15.2% |
| Florida | 35 | 8.7% |
| Washington | 35 | 8.7% |
| Texas | 29 | 7.2% |
| New York | 26 | 6.5% |
| Virginia | 18 | 4.5% |
| North Carolina | 16 | 4.0% |
| Arizona | 13 | 3.2% |
| Colorado | 13 | 3.2% |
| Pennsylvania | 12 | 3.0% |
| Other states and territories | 144 | 35.8% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone accounted for the largest share, with 292 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 292 | 72.6% |
| Internet | 62 | 15.4% |
| TV | 39 | 9.7% |
| Radio | 8 | 2.0% |
| Accessibility | 1 | 0.2% |
Phone complaints
292 complaints were recorded in this category, representing 72.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 244 | 83.6% |
| Billing | 18 | 6.2% |
| Equipment | 8 | 2.7% |
| Availability (including rural call completion) | 7 | 2.4% |
| Number Portability (keeping your number if you change providers) | 6 | 2.1% |
| Privacy | 4 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.7% |
| Interference (including signal jammers) | 2 | 0.7% |
| Junk Faxes | 1 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
62 complaints were recorded in this category, representing 15.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 38.7% |
| Availability | 10 | 16.1% |
| Interference | 9 | 14.5% |
| Speed | 9 | 14.5% |
| Equipment | 5 | 8.1% |
| Privacy | 5 | 8.1% |
A broad mix of issues was reported in this category, with Billing, Availability and Interference among the most common.
TV complaints
39 complaints were recorded in this category, representing 9.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 12 | 30.8% |
| Billing | 9 | 23.1% |
| Loud Commercials | 5 | 12.8% |
| Indecency | 4 | 10.3% |
| Interference | 4 | 10.3% |
| Equipment | 3 | 7.7% |
| Privacy | 2 | 5.1% |
A broad mix of issues was reported in this category, with Availability, Billing and Loud Commercials among the most common.
Unwanted calls
A total of 244 complaints relating to unwanted calls were recorded on this date, representing 60.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (206) 452-0627 | 5 | 2.0% |
| (516) 739-8540 | 5 | 2.0% |
| (412) 430-3876 | 3 | 1.2% |
| (518) 329-9667 | 3 | 1.2% |
| (954) 990-0626 | 3 | 1.2% |
| (208) 464-7376 | 2 | 0.8% |
| (786) 590-1097 | 2 | 0.8% |
| (202) 754-8298 | 1 | 0.4% |
| (202) 769-1077 | 1 | 0.4% |
| (202) 991-2845 | 1 | 0.4% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- Several caller ID numbers were reported multiple times, with no single number clearly ahead of the others.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.