FCC Consumer Complaints – 15 July 2018
Introduction
The Federal Communications Commission recorded 277 consumer complaints on 15 July 2018 relating to telecommunications services, this represented a decline from the 402 complaints recorded the previous day. Reports were received from 46 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 104 complaints.
Key statistics
- Total complaints
- 277
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (104)
- Most reported state/territory
- California (34)
Where the complaints came from
Across 225 cities in 46 states and territories, a total of 277 complaints were recorded on 15 July 2018. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 34 | 12.3% |
| Texas | 22 | 7.9% |
| Florida | 20 | 7.2% |
| New York | 15 | 5.4% |
| Virginia | 13 | 4.7% |
| Mississippi | 12 | 4.3% |
| North Carolina | 12 | 4.3% |
| Georgia | 10 | 3.6% |
| Illinois | 9 | 3.2% |
| Michigan | 9 | 3.2% |
| Other states and territories | 121 | 43.7% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 170 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 170 | 61.4% |
| TV | 48 | 17.3% |
| Internet | 46 | 16.6% |
| Radio | 11 | 4.0% |
| Emergency | 2 | 0.7% |
Phone complaints
170 complaints were recorded in this category, representing 61.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 104 | 61.2% |
| Billing | 22 | 12.9% |
| Availability (including rural call completion) | 16 | 9.4% |
| Equipment | 13 | 7.6% |
| Number Portability (keeping your number if you change providers) | 6 | 3.5% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.4% |
| Junk Faxes | 3 | 1.8% |
| Interference (including signal jammers) | 2 | 1.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
TV complaints
48 complaints were recorded in this category, representing 17.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 35.4% |
| Loud Commercials | 12 | 25.0% |
| Indecency | 6 | 12.5% |
| Equipment | 5 | 10.4% |
| Availability | 4 | 8.3% |
| Interference | 3 | 6.3% |
| Privacy | 1 | 2.1% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
Internet complaints
46 complaints were recorded in this category, representing 16.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 13 | 28.3% |
| Billing | 10 | 21.7% |
| Speed | 10 | 21.7% |
| Interference | 5 | 10.9% |
| Equipment | 4 | 8.7% |
| Privacy | 4 | 8.7% |
A broad mix of issues was reported in this category, with Availability, Billing and Speed among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.