FCC Consumer Complaints – 19 July 2018
Introduction
The Federal Communications Commission recorded 1321 consumer complaints on Thursday, 19 July 2018 relating to telecommunications services, this represented a decline from the 1352 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 946 complaints.
Key statistics
- Total complaints
- 1321
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (946)
- Most reported state/territory
- California (167)
Where the complaints came from
Across 823 cities in 50 states and territories, a total of 1321 complaints were recorded on 19 July 2018. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 167 | 12.6% |
| Florida | 115 | 8.7% |
| Texas | 111 | 8.4% |
| Washington | 70 | 5.3% |
| New York | 69 | 5.2% |
| Colorado | 45 | 3.4% |
| Ohio | 45 | 3.4% |
| Georgia | 41 | 3.1% |
| New Jersey | 41 | 3.1% |
| Illinois | 39 | 3.0% |
| Other states and territories | 577 | 43.7% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 1123 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1123 | 85.0% |
| Internet | 98 | 7.4% |
| TV | 82 | 6.2% |
| Radio | 16 | 1.2% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
1123 complaints were recorded in this category, representing 85.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 946 | 84.2% |
| Billing | 62 | 5.5% |
| Availability (including rural call completion) | 30 | 2.7% |
| Equipment | 30 | 2.7% |
| Privacy | 13 | 1.2% |
| Junk Faxes | 12 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.0% |
| Number Portability (keeping your number if you change providers) | 11 | 1.0% |
| Interference (including signal jammers) | 8 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
98 complaints were recorded in this category, representing 7.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 27.6% |
| Availability | 23 | 23.5% |
| Speed | 22 | 22.4% |
| Privacy | 12 | 12.2% |
| Equipment | 9 | 9.2% |
| Interference | 5 | 5.1% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
TV complaints
82 complaints were recorded in this category, representing 6.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 36.6% |
| Availability | 16 | 19.5% |
| Equipment | 15 | 18.3% |
| Loud Commercials | 8 | 9.8% |
| Indecency | 7 | 8.5% |
| Interference | 4 | 4.9% |
| Privacy | 2 | 2.4% |
A broad mix of issues was reported in this category, with Billing, Availability and Equipment among the most common.
Unwanted calls
There were 946 complaints relating to unwanted calls on this date, representing 71.6% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (229) 207-2268 | 12 | 1.3% |
| (712) 201-2384 | 6 | 0.6% |
| (339) 368-7141 | 4 | 0.4% |
| (513) 973-1075 | 4 | 0.4% |
| (800) 945-2000 | 3 | 0.3% |
| (877) 790-3355 | 3 | 0.3% |
| (205) 905-6209 | 2 | 0.2% |
| (210) 888-9075 | 2 | 0.2% |
| (225) 310-6178 | 2 | 0.2% |
| (240) 204-9191 | 2 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (712) 201-2384 | 8 | 0.8% |
| (229) 207-2268 | 7 | 0.7% |
| (513) 973-1075 | 4 | 0.4% |
| (210) 888-9075 | 3 | 0.3% |
| (225) 310-6178 | 3 | 0.3% |
| (240) 490-9122 | 3 | 0.3% |
| (617) 862-0856 | 3 | 0.3% |
| (704) 709-8945 | 3 | 0.3% |
| (206) 460-0183 | 2 | 0.2% |
| (214) 725-1171 | 2 | 0.2% |
Key patterns
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (712) 201-2384 was reported slightly more often than other business contact numbers.
- (229) 207-2268 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.