FCC Consumer Complaints – 20 July 2018
Introduction
A total of 1207 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 20 July 2018, this was lower than the 1321 complaints recorded the previous day. The complaints came from 53 states and territories, with California recording the largest share of reports at 193 complaints. The largest number of complaints related to Unwanted Calls, with 855 complaints.
Key statistics
- Total complaints
- 1207
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (855)
- Most reported state/territory
- California (193)
Where the complaints came from
A total of 1207 complaints were recorded on 20 July 2018, with reports originating from 762 cities in 53 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 193 | 16.0% |
| Texas | 93 | 7.7% |
| Florida | 76 | 6.3% |
| New York | 56 | 4.6% |
| Ohio | 47 | 3.9% |
| Pennsylvania | 45 | 3.7% |
| Georgia | 42 | 3.5% |
| Virginia | 41 | 3.4% |
| New Jersey | 36 | 3.0% |
| Minnesota | 33 | 2.7% |
| Other states and territories | 545 | 45.2% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 992 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 992 | 82.2% |
| Internet | 101 | 8.4% |
| TV | 91 | 7.5% |
| Radio | 20 | 1.7% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
992 complaints were recorded in this category, representing 82.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 855 | 86.2% |
| Billing | 60 | 6.0% |
| Equipment | 21 | 2.1% |
| Availability (including rural call completion) | 15 | 1.5% |
| Privacy | 12 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.1% |
| Number Portability (keeping your number if you change providers) | 9 | 0.9% |
| Junk Faxes | 5 | 0.5% |
| Interference (including signal jammers) | 3 | 0.3% |
| Rural Call Completion | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
101 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 30 | 29.7% |
| Billing | 27 | 26.7% |
| Speed | 22 | 21.8% |
| Equipment | 12 | 11.9% |
| Privacy | 6 | 5.9% |
| Interference | 4 | 4.0% |
The remaining complaints in this category were spread across several issues, including Availability, Billing and Speed.
TV complaints
91 complaints were recorded in this category, representing 7.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 41.8% |
| Availability | 21 | 23.1% |
| Indecency | 13 | 14.3% |
| Interference | 10 | 11.0% |
| Equipment | 7 | 7.7% |
| Privacy | 2 | 2.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 855 complaints relating to unwanted calls on this date, representing 70.8% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (727) 324-4342 | 15 | 1.8% |
| (954) 470-0024 | 8 | 0.9% |
| (805) 325-6256 | 5 | 0.6% |
| (201) 225-8495 | 4 | 0.5% |
| (206) 460-0183 | 3 | 0.4% |
| (339) 368-7141 | 3 | 0.4% |
| (360) 203-1825 | 3 | 0.4% |
| (360) 203-1828 | 3 | 0.4% |
| (360) 203-1830 | 3 | 0.4% |
| (508) 271-1596 | 3 | 0.4% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (727) 324-4342 | 6 | 0.7% |
| (805) 325-6256 | 5 | 0.6% |
| (360) 203-1828 | 4 | 0.5% |
| (360) 203-1830 | 4 | 0.5% |
| (201) 225-8495 | 3 | 0.4% |
| (206) 460-0183 | 3 | 0.4% |
| (360) 203-1825 | 3 | 0.4% |
| (503) 578-2000 | 3 | 0.4% |
| (516) 303-8237 | 3 | 0.4% |
| (202) 860-1701 | 2 | 0.2% |
Key patterns
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (727) 324-4342 was reported slightly more often than other business contact numbers.
- (727) 324-4342 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.