FCC Consumer Complaints – 26 July 2018
Introduction
A total of 1310 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 26 July 2018, this represented a decline from the 1389 complaints recorded the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 925 complaints.
Key statistics
- Total complaints
- 1310
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (925)
- Most reported state/territory
- California (202)
Where the complaints came from
Across 795 cities in 49 states and territories, a total of 1310 complaints were recorded on 26 July 2018. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 202 | 15.4% |
| Texas | 146 | 11.1% |
| New York | 77 | 5.9% |
| Florida | 62 | 4.7% |
| New Jersey | 58 | 4.4% |
| North Carolina | 46 | 3.5% |
| Ohio | 45 | 3.4% |
| Virginia | 43 | 3.3% |
| Illinois | 41 | 3.1% |
| Pennsylvania | 40 | 3.1% |
| Other states and territories | 546 | 41.7% |
Location highlight
Complaints in California were reported across 98 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 1073 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1073 | 81.9% |
| Internet | 115 | 8.8% |
| TV | 105 | 8.0% |
| Radio | 15 | 1.1% |
| Emergency | 2 | 0.2% |
Phone complaints
1073 complaints were recorded in this category, representing 81.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 925 | 86.2% |
| Billing | 54 | 5.0% |
| Availability (including rural call completion) | 30 | 2.8% |
| Equipment | 21 | 2.0% |
| Junk Faxes | 14 | 1.3% |
| Interference (including signal jammers) | 8 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.7% |
| Privacy | 7 | 0.7% |
| Number Portability (keeping your number if you change providers) | 6 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
115 complaints were recorded in this category, representing 8.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 34.8% |
| Speed | 25 | 21.7% |
| Availability | 23 | 20.0% |
| Interference | 11 | 9.6% |
| Equipment | 9 | 7.8% |
| Privacy | 7 | 6.1% |
The remaining complaints in this category were spread across several issues, including Billing, Speed and Availability.
TV complaints
105 complaints were recorded in this category, representing 8.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 58 | 55.2% |
| Availability | 17 | 16.2% |
| Equipment | 7 | 6.7% |
| Indecency | 7 | 6.7% |
| Interference | 6 | 5.7% |
| Loud Commercials | 6 | 5.7% |
| Privacy | 4 | 3.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 925 complaints relating to unwanted calls were recorded on this date, representing 70.6% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (303) 284-2169 | 6 | 0.6% |
| (303) 284-2165 | 4 | 0.4% |
| (650) 304-0476 | 4 | 0.4% |
| (763) 307-6574 | 4 | 0.4% |
| (303) 284-2161 | 3 | 0.3% |
| (303) 569-8204 | 3 | 0.3% |
| (318) 310-7929 | 3 | 0.3% |
| (346) 600-8827 | 3 | 0.3% |
| (800) 275-2273 | 3 | 0.3% |
| (806) 414-3163 | 3 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (303) 284-2165 | 5 | 0.5% |
| (318) 310-7929 | 4 | 0.4% |
| (650) 304-0476 | 4 | 0.4% |
| (763) 307-6574 | 4 | 0.4% |
| (323) 985-9181 | 3 | 0.3% |
| (346) 600-8827 | 3 | 0.3% |
| (541) 631-6021 | 3 | 0.3% |
| (555) 555-5555 | 3 | 0.3% |
| (806) 414-3163 | 3 | 0.3% |
| (850) 795-4009 | 3 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (303) 284-2165 was reported slightly more often than other business contact numbers.
- (303) 284-2169 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.