FCC Consumer Complaints – 27 July 2018
Introduction
On 27 July 2018, 1170 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1310 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 867 complaints.
Key statistics
- Total complaints
- 1170
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (867)
- Most reported state/territory
- California (142)
Where the complaints came from
The 1170 complaints recorded on 27 July 2018 were submitted from 754 cities across 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 142 | 12.1% |
| Texas | 101 | 8.6% |
| Florida | 78 | 6.7% |
| New York | 62 | 5.3% |
| Ohio | 56 | 4.8% |
| New Jersey | 47 | 4.0% |
| Pennsylvania | 47 | 4.0% |
| Virginia | 47 | 4.0% |
| Georgia | 44 | 3.8% |
| Michigan | 38 | 3.2% |
| Other states and territories | 508 | 43.4% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 984 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 984 | 84.1% |
| Internet | 91 | 7.8% |
| TV | 86 | 7.4% |
| Radio | 6 | 0.5% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
984 complaints were recorded in this category, representing 84.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 867 | 88.1% |
| Billing | 46 | 4.7% |
| Equipment | 21 | 2.1% |
| Number Portability (keeping your number if you change providers) | 12 | 1.2% |
| Availability (including rural call completion) | 11 | 1.1% |
| Junk Faxes | 11 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.6% |
| Interference (including signal jammers) | 5 | 0.5% |
| Privacy | 5 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Number Portability (keeping your number if you change providers).
Internet complaints
91 complaints were recorded in this category, representing 7.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 33 | 36.3% |
| Billing | 25 | 27.5% |
| Speed | 16 | 17.6% |
| Privacy | 8 | 8.8% |
| Interference | 6 | 6.6% |
| Equipment | 3 | 3.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
86 complaints were recorded in this category, representing 7.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 47.7% |
| Availability | 22 | 25.6% |
| Equipment | 9 | 10.5% |
| Indecency | 5 | 5.8% |
| Loud Commercials | 5 | 5.8% |
| Privacy | 3 | 3.5% |
| Interference | 1 | 1.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 867 complaints relating to unwanted calls on this date, representing 74.1% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (323) 985-9184 | 9 | 1.0% |
| (740) 870-0134 | 6 | 0.7% |
| (303) 569-8204 | 5 | 0.6% |
| (323) 985-9181 | 4 | 0.5% |
| (760) 227-4285 | 3 | 0.3% |
| (203) 586-0488 | 2 | 0.2% |
| (206) 460-0320 | 2 | 0.2% |
| (310) 664-9754 | 2 | 0.2% |
| (315) 232-8837 | 2 | 0.2% |
| (315) 232-8840 | 2 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (323) 985-9184 | 13 | 1.5% |
| (740) 870-0134 | 6 | 0.7% |
| (206) 460-0320 | 3 | 0.3% |
| (760) 227-4285 | 3 | 0.3% |
| (206) 460-0324 | 2 | 0.2% |
| (209) 590-0856 | 2 | 0.2% |
| (315) 232-8840 | 2 | 0.2% |
| (315) 232-8842 | 2 | 0.2% |
| (323) 985-9181 | 2 | 0.2% |
| (346) 600-8827 | 2 | 0.2% |
Key patterns
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (323) 985-9184 stood out as the most frequently reported business contact number.
- (323) 985-9184 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.