FCC Consumer Complaints – 28 July 2018
Introduction
On 28 July 2018, 384 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1170 complaints the day before. Reports were received from 46 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 238 complaints.
Key statistics
- Total complaints
- 384
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (238)
- Most reported state/territory
- California (53)
Where the complaints came from
Across 281 cities in 46 states and territories, a total of 384 complaints were recorded on 28 July 2018. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 53 | 13.8% |
| Texas | 29 | 7.6% |
| New Jersey | 23 | 6.0% |
| Georgia | 20 | 5.2% |
| New York | 20 | 5.2% |
| Florida | 18 | 4.7% |
| Pennsylvania | 16 | 4.2% |
| Illinois | 15 | 3.9% |
| North Carolina | 12 | 3.1% |
| Ohio | 12 | 3.1% |
| Other states and territories | 166 | 43.2% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone was the most reported category, with 284 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 284 | 74.0% |
| TV | 48 | 12.5% |
| Internet | 47 | 12.2% |
| Radio | 4 | 1.0% |
| Emergency | 1 | 0.3% |
Phone complaints
284 complaints were recorded in this category, representing 74.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 238 | 83.8% |
| Billing | 18 | 6.3% |
| Equipment | 8 | 2.8% |
| Availability (including rural call completion) | 7 | 2.5% |
| Privacy | 4 | 1.4% |
| Interference (including signal jammers) | 3 | 1.1% |
| Number Portability (keeping your number if you change providers) | 3 | 1.1% |
| Junk Faxes | 2 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
TV complaints
48 complaints were recorded in this category, representing 12.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 39.6% |
| Loud Commercials | 11 | 22.9% |
| Availability | 9 | 18.8% |
| Equipment | 5 | 10.4% |
| Indecency | 3 | 6.3% |
| Privacy | 1 | 2.1% |
Billing and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
47 complaints were recorded in this category, representing 12.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 29.8% |
| Availability | 12 | 25.5% |
| Interference | 9 | 19.1% |
| Speed | 8 | 17.0% |
| Equipment | 2 | 4.3% |
| Privacy | 2 | 4.3% |
A broad mix of issues was reported in this category, with Billing, Availability and Interference among the most common.
Unwanted calls
There were 238 complaints relating to unwanted calls on this date, representing 62% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (806) 414-3163 | 7 | 2.9% |
| (315) 232-8840 | 2 | 0.8% |
| (858) 795-6870 | 2 | 0.8% |
| (202) 852-2287 | 1 | 0.4% |
| (203) 286-7515 | 1 | 0.4% |
| (208) 925-8999 | 1 | 0.4% |
| (210) 429-7236 | 1 | 0.4% |
| (212) 496-8982 | 1 | 0.4% |
| (214) 613-8542 | 1 | 0.4% |
| (215) 278-8103 | 1 | 0.4% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (806) 414-3163 | 7 | 2.9% |
| (315) 232-8840 | 3 | 1.3% |
| (628) 213-8723 | 3 | 1.3% |
| (740) 870-0134 | 3 | 1.3% |
| (315) 232-8842 | 2 | 0.8% |
| (315) 232-8844 | 2 | 0.8% |
| (858) 795-6870 | 2 | 0.8% |
| (202) 852-2287 | 1 | 0.4% |
| (206) 629-9228 | 1 | 0.4% |
| (209) 244-7044 | 1 | 0.4% |
Key patterns
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (806) 414-3163 stood out as both the most frequently reported business contact number and the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.