FCC Consumer Complaints – 29 July 2018
Introduction
A total of 216 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 29 July 2018, this was lower than the 384 complaints recorded the day before. Reports were received from 43 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 88 complaints.
Key statistics
- Total complaints
- 216
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (88)
- Most reported state/territory
- California (31)
Where the complaints came from
Across 191 cities in 43 states and territories, a total of 216 complaints were recorded on 29 July 2018. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 31 | 14.4% |
| Florida | 22 | 10.2% |
| Texas | 15 | 6.9% |
| New Jersey | 11 | 5.1% |
| Illinois | 10 | 4.6% |
| Pennsylvania | 10 | 4.6% |
| North Carolina | 9 | 4.2% |
| Georgia | 8 | 3.7% |
| Maryland | 8 | 3.7% |
| Virginia | 8 | 3.7% |
| Other states and territories | 84 | 38.9% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 129 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 129 | 59.7% |
| TV | 42 | 19.4% |
| Internet | 36 | 16.7% |
| Radio | 7 | 3.2% |
| Accessibility | 1 | 0.5% |
| Emergency | 1 | 0.5% |
Phone complaints
129 complaints were recorded in this category, representing 59.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 88 | 68.2% |
| Billing | 11 | 8.5% |
| Equipment | 10 | 7.8% |
| Availability (including rural call completion) | 8 | 6.2% |
| Number Portability (keeping your number if you change providers) | 6 | 4.7% |
| Interference (including signal jammers) | 2 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.8% |
| Junk Faxes | 1 | 0.8% |
| Privacy | 1 | 0.8% |
| Slamming (change of your carrier without permission) | 1 | 0.8% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
42 complaints were recorded in this category, representing 19.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 40.5% |
| Equipment | 7 | 16.7% |
| Loud Commercials | 6 | 14.3% |
| Availability | 4 | 9.5% |
| Indecency | 4 | 9.5% |
| Interference | 3 | 7.1% |
| Privacy | 1 | 2.4% |
Billing accounted for the largest share of complaints in this category, with other issues reported less frequently.
Internet complaints
36 complaints were recorded in this category, representing 16.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 12 | 33.3% |
| Billing | 9 | 25.0% |
| Speed | 7 | 19.4% |
| Equipment | 4 | 11.1% |
| Interference | 2 | 5.6% |
| Privacy | 2 | 5.6% |
The remaining complaints in this category were spread across several issues, including Availability, Billing and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.