FCC Consumer Complaints – 30 July 2018
Introduction
On 30 July 2018, the Federal Communications Commission recorded 1242 consumer complaints relating to telecommunications services, this represented an increase from the 216 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 839 complaints recorded.
Key statistics
- Total complaints
- 1242
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (839)
- Most reported state/territory
- California (163)
Where the complaints came from
On 30 July 2018, the 1242 complaints recorded by the Federal Communications Commission were reported from 816 cities across 52 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 163 | 13.1% |
| Texas | 145 | 11.7% |
| New York | 88 | 7.1% |
| Florida | 70 | 5.6% |
| Ohio | 61 | 4.9% |
| Illinois | 47 | 3.8% |
| Pennsylvania | 45 | 3.6% |
| Maryland | 37 | 3.0% |
| Georgia | 33 | 2.7% |
| North Carolina | 33 | 2.7% |
| Other states and territories | 518 | 41.7% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 1021 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1021 | 82.2% |
| Internet | 104 | 8.4% |
| TV | 104 | 8.4% |
| Radio | 9 | 0.7% |
| Emergency | 3 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1021 complaints were recorded in this category, representing 82.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 839 | 82.2% |
| Billing | 85 | 8.3% |
| Availability (including rural call completion) | 37 | 3.6% |
| Equipment | 18 | 1.8% |
| Interference (including signal jammers) | 11 | 1.1% |
| Privacy | 11 | 1.1% |
| Junk Faxes | 10 | 1.0% |
| Number Portability (keeping your number if you change providers) | 8 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
104 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 39 | 37.5% |
| Availability | 23 | 22.1% |
| Speed | 13 | 12.5% |
| Privacy | 11 | 10.6% |
| Equipment | 10 | 9.6% |
| Interference | 8 | 7.7% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
TV complaints
104 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 56 | 53.8% |
| Availability | 28 | 26.9% |
| Equipment | 7 | 6.7% |
| Loud Commercials | 6 | 5.8% |
| Indecency | 4 | 3.8% |
| Interference | 2 | 1.9% |
| Privacy | 1 | 1.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 839 complaints relating to unwanted calls on this date, representing 67.6% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (206) 460-0891 | 7 | 0.8% |
| (215) 709-1214 | 7 | 0.8% |
| (360) 459-2176 | 7 | 0.8% |
| (323) 985-9190 | 6 | 0.7% |
| (609) 622-3366 | 4 | 0.5% |
| (516) 303-8287 | 3 | 0.4% |
| (646) 661-2726 | 3 | 0.4% |
| (862) 206-0313 | 3 | 0.4% |
| (206) 460-0882 | 2 | 0.2% |
| (206) 460-0883 | 2 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (215) 709-1214 | 8 | 1.0% |
| (206) 460-0891 | 6 | 0.7% |
| (323) 985-9190 | 5 | 0.6% |
| (360) 459-2176 | 5 | 0.6% |
| (516) 303-8287 | 4 | 0.5% |
| (215) 709-1213 | 3 | 0.4% |
| (513) 268-6575 | 3 | 0.4% |
| (862) 206-0313 | 3 | 0.4% |
| (202) 280-1773 | 2 | 0.2% |
| (206) 460-0882 | 2 | 0.2% |
Key patterns
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (215) 709-1214 was reported slightly more often than other business contact numbers.
- Several caller ID numbers were reported multiple times, with no single number clearly ahead of the others.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.