FCC Consumer Complaints – 31 July 2018
Introduction
A total of 1382 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 31 July 2018, this was higher than the 1242 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 975 complaints.
Key statistics
- Total complaints
- 1382
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (975)
- Most reported state/territory
- California (188)
Where the complaints came from
The 1382 complaints recorded on 31 July 2018 originated from 865 cities across 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 188 | 13.6% |
| Texas | 144 | 10.4% |
| Florida | 124 | 9.0% |
| New York | 79 | 5.7% |
| Ohio | 54 | 3.9% |
| Washington | 45 | 3.3% |
| Illinois | 44 | 3.2% |
| New Jersey | 44 | 3.2% |
| North Carolina | 40 | 2.9% |
| Colorado | 37 | 2.7% |
| Other states and territories | 577 | 41.8% |
Location highlight
Complaints in California were reported across 99 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 1156 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1156 | 83.6% |
| Internet | 109 | 7.9% |
| TV | 100 | 7.2% |
| Radio | 11 | 0.8% |
| Emergency | 4 | 0.3% |
| Request for Dispute Assistance | 2 | 0.1% |
Phone complaints
1156 complaints were recorded in this category, representing 83.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 975 | 84.3% |
| Billing | 68 | 5.9% |
| Availability (including rural call completion) | 35 | 3.0% |
| Equipment | 25 | 2.2% |
| Number Portability (keeping your number if you change providers) | 14 | 1.2% |
| Privacy | 12 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 10 | 0.9% |
| Junk Faxes | 8 | 0.7% |
| Interference (including signal jammers) | 5 | 0.4% |
| Rural Call Completion | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
109 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 34.9% |
| Availability | 29 | 26.6% |
| Speed | 20 | 18.3% |
| Equipment | 10 | 9.2% |
| Interference | 8 | 7.3% |
| Privacy | 4 | 3.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
100 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 46.0% |
| Availability | 27 | 27.0% |
| Equipment | 11 | 11.0% |
| Interference | 6 | 6.0% |
| Indecency | 5 | 5.0% |
| Loud Commercials | 3 | 3.0% |
| Privacy | 2 | 2.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
975 complaints relating to unwanted calls were recorded on this date, accounting for 70.5% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (360) 459-2182 | 10 | 1.0% |
| (215) 709-1214 | 4 | 0.4% |
| (202) 280-1773 | 3 | 0.3% |
| (206) 460-0889 | 3 | 0.3% |
| (206) 460-0891 | 3 | 0.3% |
| (914) 410-8159 | 3 | 0.3% |
| (215) 709-1211 | 2 | 0.2% |
| (215) 709-1215 | 2 | 0.2% |
| (224) 281-7550 | 2 | 0.2% |
| (270) 804-4116 | 2 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (360) 459-2182 | 6 | 0.6% |
| (215) 709-1212 | 4 | 0.4% |
| (215) 709-1215 | 4 | 0.4% |
| (202) 280-1773 | 3 | 0.3% |
| (206) 460-0882 | 3 | 0.3% |
| (206) 460-0889 | 3 | 0.3% |
| (215) 709-1213 | 3 | 0.3% |
| (215) 709-1214 | 3 | 0.3% |
| (646) 682-0888 | 3 | 0.3% |
| (914) 410-8159 | 3 | 0.3% |
Key patterns
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (360) 459-2182 was reported slightly more often than other business contact numbers.
- (360) 459-2182 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.