FCC Consumer Complaints – 22 August 2018
Introduction
On Wednesday, 22 August 2018, 1041 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1217 complaints the previous day. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 705 complaints.
Key statistics
- Total complaints
- 1041
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (705)
- Most reported state/territory
- California (120)
Where the complaints came from
A total of 1041 complaints were recorded on 22 August 2018, with reports originating from 682 cities in 47 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A notable concentration at the city level was observed in Kentucky, where Frankfort accounted for 27 of the 39 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 120 | 11.5% |
| Texas | 90 | 8.6% |
| Florida | 59 | 5.7% |
| New York | 54 | 5.2% |
| Ohio | 44 | 4.2% |
| Illinois | 42 | 4.0% |
| North Carolina | 40 | 3.8% |
| Kentucky | 39 | 3.7% |
| Georgia | 37 | 3.6% |
| Pennsylvania | 34 | 3.3% |
| Other states and territories | 476 | 45.7% |
Location highlight
Complaints in Kentucky were heavily concentrated in Frankfort, which accounted for the majority of reports within the state.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 846 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 846 | 81.3% |
| TV | 90 | 8.6% |
| Internet | 82 | 7.9% |
| Radio | 14 | 1.3% |
| Accessibility | 8 | 0.8% |
| Emergency | 1 | 0.1% |
Phone complaints
846 complaints were recorded in this category, representing 81.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 705 | 83.3% |
| Billing | 53 | 6.3% |
| Availability (including rural call completion) | 40 | 4.7% |
| Equipment | 20 | 2.4% |
| Number Portability (keeping your number if you change providers) | 10 | 1.2% |
| Junk Faxes | 7 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.6% |
| Privacy | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
90 complaints were recorded in this category, representing 8.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 45.6% |
| Availability | 20 | 22.2% |
| Equipment | 14 | 15.6% |
| Indecency | 5 | 5.6% |
| Loud Commercials | 5 | 5.6% |
| Privacy | 3 | 3.3% |
| Interference | 2 | 2.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
82 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 34.1% |
| Availability | 26 | 31.7% |
| Equipment | 9 | 11.0% |
| Interference | 7 | 8.5% |
| Privacy | 6 | 7.3% |
| Speed | 6 | 7.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 705 complaints relating to unwanted calls were recorded on this date, representing 67.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (901) 922-5823 | 7 | 1.0% |
| (818) 215-4219 | 5 | 0.7% |
| (303) 225-2977 | 2 | 0.3% |
| (410) 501-2507 | 2 | 0.3% |
| (419) 464-3270 | 2 | 0.3% |
| (440) 468-6905 | 2 | 0.3% |
| (518) 389-0140 | 2 | 0.3% |
| (518) 770-6675 | 2 | 0.3% |
| (518) 952-3871 | 2 | 0.3% |
| (530) 586-4358 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (901) 922-5823 | 6 | 0.9% |
| (818) 215-4219 | 4 | 0.6% |
| (307) 201-4359 | 3 | 0.4% |
| (615) 610-6036 | 3 | 0.4% |
| (252) 617-8381 | 2 | 0.3% |
| (303) 225-2977 | 2 | 0.3% |
| (312) 392-5873 | 2 | 0.3% |
| (410) 306-5975 | 2 | 0.3% |
| (410) 501-2507 | 2 | 0.3% |
| (410) 501-2509 | 2 | 0.3% |
Key patterns
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (901) 922-5823 was reported slightly more often than other business contact numbers.
- (901) 922-5823 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.