FCC Consumer Complaints – 23 August 2018
Introduction
The Federal Communications Commission recorded 1100 consumer complaints on 23 August 2018 relating to telecommunications services, this was higher than the 1041 complaints recorded the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 719 complaints.
Key statistics
- Total complaints
- 1100
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (719)
- Most reported state/territory
- California (124)
Where the complaints came from
The 1100 complaints recorded on 23 August 2018 originated from 737 cities across 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 124 | 11.3% |
| Texas | 104 | 9.5% |
| Florida | 98 | 8.9% |
| New York | 60 | 5.5% |
| North Carolina | 47 | 4.3% |
| Virginia | 42 | 3.8% |
| New Jersey | 40 | 3.6% |
| Ohio | 39 | 3.5% |
| Washington | 38 | 3.5% |
| Illinois | 36 | 3.3% |
| Other states and territories | 469 | 42.6% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone was the most reported category, with 869 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 869 | 79.0% |
| Internet | 119 | 10.8% |
| TV | 94 | 8.5% |
| Radio | 17 | 1.5% |
| Accessibility | 1 | 0.1% |
Phone complaints
869 complaints were recorded in this category, representing 79.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 719 | 82.7% |
| Billing | 59 | 6.8% |
| Availability (including rural call completion) | 27 | 3.1% |
| Equipment | 17 | 2.0% |
| Privacy | 13 | 1.5% |
| Junk Faxes | 9 | 1.0% |
| Number Portability (keeping your number if you change providers) | 9 | 1.0% |
| Interference (including signal jammers) | 8 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.5% |
| Rural Call Completion | 2 | 0.2% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
119 complaints were recorded in this category, representing 10.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 31.9% |
| Availability | 29 | 24.4% |
| Speed | 19 | 16.0% |
| Privacy | 13 | 10.9% |
| Equipment | 10 | 8.4% |
| Interference | 10 | 8.4% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
TV complaints
94 complaints were recorded in this category, representing 8.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 52 | 55.3% |
| Availability | 22 | 23.4% |
| Indecency | 6 | 6.4% |
| Loud Commercials | 6 | 6.4% |
| Equipment | 3 | 3.2% |
| Interference | 3 | 3.2% |
| Privacy | 2 | 2.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
719 complaints relating to unwanted calls were recorded on this date, accounting for 65.4% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (901) 922-5833 | 14 | 1.9% |
| (917) 460-0052 | 4 | 0.6% |
| (443) 706-8370 | 3 | 0.4% |
| (929) 999-1012 | 3 | 0.4% |
| (201) 903-7602 | 2 | 0.3% |
| (206) 208-5086 | 2 | 0.3% |
| (347) 565-5921 | 2 | 0.3% |
| (402) 347-7143 | 2 | 0.3% |
| (408) 601-9870 | 2 | 0.3% |
| (443) 706-8376 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (901) 922-5833 | 11 | 1.5% |
| (917) 460-0052 | 4 | 0.6% |
| (844) 813-1676 | 3 | 0.4% |
| (929) 999-1012 | 3 | 0.4% |
| (206) 208-5086 | 2 | 0.3% |
| (206) 502-1029 | 2 | 0.3% |
| (240) 341-0307 | 2 | 0.3% |
| (402) 347-7143 | 2 | 0.3% |
| (408) 307-5049 | 2 | 0.3% |
| (425) 578-0051 | 2 | 0.3% |
Key patterns
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (901) 922-5833 stood out as the most frequently reported business contact number.
- (901) 922-5833 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.