FCC Consumer Complaints – 24 August 2018
Introduction
On 24 August 2018, the Federal Communications Commission recorded 1051 consumer complaints relating to telecommunications services, this was lower than the 1100 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 755 complaints.
Key statistics
- Total complaints
- 1051
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (755)
- Most reported state/territory
- California (123)
Where the complaints came from
On 24 August 2018, the 1051 complaints recorded by the Federal Communications Commission were reported from 692 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A notable concentration at the city level was observed in Kentucky, where Eubank accounted for 22 of the 32 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 123 | 11.7% |
| Florida | 86 | 8.2% |
| Texas | 86 | 8.2% |
| Illinois | 54 | 5.1% |
| New York | 51 | 4.9% |
| Ohio | 48 | 4.6% |
| North Carolina | 40 | 3.8% |
| Pennsylvania | 35 | 3.3% |
| New Jersey | 34 | 3.2% |
| Washington | 34 | 3.2% |
| Other states and territories | 460 | 43.8% |
Location highlight
A large share of complaints in Kentucky originated from Eubank, which accounted for most reports within the state.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 880 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 880 | 83.7% |
| Internet | 81 | 7.7% |
| TV | 75 | 7.1% |
| Radio | 12 | 1.1% |
| Accessibility | 2 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
880 complaints were recorded in this category, representing 83.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 755 | 85.8% |
| Billing | 56 | 6.4% |
| Equipment | 22 | 2.5% |
| Availability (including rural call completion) | 17 | 1.9% |
| Privacy | 9 | 1.0% |
| Number Portability (keeping your number if you change providers) | 8 | 0.9% |
| Interference (including signal jammers) | 7 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.3% |
| Junk Faxes | 3 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
81 complaints were recorded in this category, representing 7.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 30 | 37.0% |
| Billing | 24 | 29.6% |
| Speed | 14 | 17.3% |
| Privacy | 8 | 9.9% |
| Interference | 3 | 3.7% |
| Equipment | 2 | 2.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
75 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 54.7% |
| Availability | 12 | 16.0% |
| Indecency | 6 | 8.0% |
| Loud Commercials | 6 | 8.0% |
| Equipment | 4 | 5.3% |
| Interference | 4 | 5.3% |
| Privacy | 2 | 2.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 755 complaints relating to unwanted calls were recorded on this date, representing 71.8% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (304) 350-1841 | 10 | 1.3% |
| (215) 383-2354 | 3 | 0.4% |
| (256) 867-1355 | 3 | 0.4% |
| (216) 672-6363 | 2 | 0.3% |
| (225) 965-7882 | 2 | 0.3% |
| (331) 251-1423 | 2 | 0.3% |
| (343) 887-1137 | 2 | 0.3% |
| (343) 887-1145 | 2 | 0.3% |
| (386) 458-2214 | 2 | 0.3% |
| (530) 464-6003 | 2 | 0.3% |
Key patterns
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (304) 350-1841 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.