FCC Consumer Complaints – 25 August 2018
Introduction
The Federal Communications Commission recorded 399 consumer complaints on Saturday, 25 August 2018 relating to telecommunications services, this was lower than the 1051 complaints recorded the previous day. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 226 complaints.
Key statistics
- Total complaints
- 399
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (226)
- Most reported state/territory
- California (52)
Where the complaints came from
The 399 complaints recorded on 25 August 2018 originated from 299 cities across 47 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 52 | 13.0% |
| Illinois | 35 | 8.8% |
| Florida | 22 | 5.5% |
| Texas | 22 | 5.5% |
| New York | 20 | 5.0% |
| Ohio | 20 | 5.0% |
| North Carolina | 17 | 4.3% |
| Georgia | 14 | 3.5% |
| Pennsylvania | 14 | 3.5% |
| Virginia | 14 | 3.5% |
| Other states and territories | 169 | 42.4% |
What the complaints were about
Complaints recorded on this date related to 4 different complaint categories. Phone was the most reported category, with 279 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 279 | 69.9% |
| Internet | 62 | 15.5% |
| TV | 51 | 12.8% |
| Radio | 7 | 1.8% |
Phone complaints
279 complaints were recorded in this category, representing 69.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 226 | 81.0% |
| Equipment | 11 | 3.9% |
| Billing | 10 | 3.6% |
| Availability (including rural call completion) | 9 | 3.2% |
| Privacy | 7 | 2.5% |
| Number Portability (keeping your number if you change providers) | 6 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.8% |
| Junk Faxes | 3 | 1.1% |
| Interference (including signal jammers) | 2 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Equipment, Billing and Availability (including rural call completion).
Internet complaints
62 complaints were recorded in this category, representing 15.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 21 | 33.9% |
| Billing | 15 | 24.2% |
| Availability | 12 | 19.4% |
| Equipment | 6 | 9.7% |
| Interference | 4 | 6.5% |
| Privacy | 4 | 6.5% |
The remaining complaints in this category were spread across several issues, including Speed, Billing and Availability.
TV complaints
51 complaints were recorded in this category, representing 12.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 41.2% |
| Availability | 13 | 25.5% |
| Indecency | 6 | 11.8% |
| Interference | 4 | 7.8% |
| Equipment | 3 | 5.9% |
| Loud Commercials | 3 | 5.9% |
| Privacy | 1 | 2.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
226 complaints relating to unwanted calls were recorded on this date, accounting for 56.6% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (847) 260-9589 | 5 | 2.2% |
| (334) 439-4134 | 2 | 0.9% |
| (386) 234-6089 | 2 | 0.9% |
| (440) 468-6905 | 2 | 0.9% |
| (630) 219-2807 | 2 | 0.9% |
| (786) 565-2220 | 2 | 0.9% |
| (872) 713-9032 | 2 | 0.9% |
| (202) 489-0708 | 1 | 0.4% |
| (202) 922-2343 | 1 | 0.4% |
| (205) 909-2570 | 1 | 0.4% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (847) 260-9589 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.