FCC Consumer Complaints – 26 August 2018
Introduction
The Federal Communications Commission recorded 232 consumer complaints on Sunday, 26 August 2018 relating to telecommunications services, this was lower than the 399 complaints recorded the day before. Complaints were reported across 43 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 101 complaints.
Key statistics
- Total complaints
- 232
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (101)
- Most reported state/territory
- California (37)
Where the complaints came from
Reports recorded on 26 August 2018 show 232 complaints originating from 189 cities across 43 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 37 | 15.9% |
| Texas | 26 | 11.2% |
| Florida | 22 | 9.5% |
| Illinois | 12 | 5.2% |
| New York | 11 | 4.7% |
| North Carolina | 8 | 3.4% |
| Pennsylvania | 8 | 3.4% |
| Colorado | 7 | 3.0% |
| New Jersey | 7 | 3.0% |
| Arizona | 6 | 2.6% |
| Other states and territories | 88 | 37.9% |
Location highlight
California had the widest distribution of complaints, with reports originating from 29 different cities.
What the complaints were about
A total of 4 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 138 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 138 | 59.5% |
| Internet | 46 | 19.8% |
| TV | 40 | 17.2% |
| Radio | 8 | 3.4% |
Phone complaints
138 complaints were recorded in this category, representing 59.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 101 | 73.2% |
| Billing | 14 | 10.1% |
| Equipment | 9 | 6.5% |
| Availability (including rural call completion) | 5 | 3.6% |
| Privacy | 3 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.4% |
| Interference (including signal jammers) | 2 | 1.4% |
| Junk Faxes | 1 | 0.7% |
| Number Portability (keeping your number if you change providers) | 1 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
46 complaints were recorded in this category, representing 19.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 13 | 28.3% |
| Availability | 11 | 23.9% |
| Billing | 8 | 17.4% |
| Interference | 8 | 17.4% |
| Equipment | 4 | 8.7% |
| Privacy | 2 | 4.3% |
Complaints in this category covered a range of issues, including Speed, Availability and Billing.
TV complaints
40 complaints were recorded in this category, representing 17.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 37.5% |
| Availability | 10 | 25.0% |
| Indecency | 7 | 17.5% |
| Interference | 3 | 7.5% |
| Equipment | 2 | 5.0% |
| Privacy | 2 | 5.0% |
| Loud Commercials | 1 | 2.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.