FCC Consumer Complaints – 1 September 2018
Introduction
The Federal Communications Commission recorded 355 consumer complaints on Saturday, 1 September 2018 relating to telecommunications services, complaint volume fell from 1058 complaints the day before. Complaints were reported across 44 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 185 complaints.
Key statistics
- Total complaints
- 355
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (185)
- Most reported state/territory
- California (39)
Where the complaints came from
A total of 355 complaints were recorded on 1 September 2018, with reports originating from 269 cities in 44 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 39 | 11.0% |
| Texas | 31 | 8.7% |
| Florida | 28 | 7.9% |
| Illinois | 26 | 7.3% |
| New York | 23 | 6.5% |
| Maryland | 17 | 4.8% |
| New Jersey | 15 | 4.2% |
| Ohio | 15 | 4.2% |
| Georgia | 14 | 3.9% |
| Arizona | 11 | 3.1% |
| Other states and territories | 136 | 38.3% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone accounted for the largest share, with 237 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 237 | 66.8% |
| Internet | 60 | 16.9% |
| TV | 51 | 14.4% |
| Radio | 6 | 1.7% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
237 complaints were recorded in this category, representing 66.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 185 | 78.1% |
| Billing | 25 | 10.5% |
| Equipment | 8 | 3.4% |
| Privacy | 6 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.7% |
| Interference (including signal jammers) | 4 | 1.7% |
| Availability (including rural call completion) | 3 | 1.3% |
| Number Portability (keeping your number if you change providers) | 2 | 0.8% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Privacy.
Internet complaints
60 complaints were recorded in this category, representing 16.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 31.7% |
| Speed | 14 | 23.3% |
| Availability | 13 | 21.7% |
| Interference | 5 | 8.3% |
| Privacy | 5 | 8.3% |
| Equipment | 4 | 6.7% |
Complaints in this category covered a range of issues, including Billing, Speed and Availability.
TV complaints
51 complaints were recorded in this category, representing 14.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 39.2% |
| Availability | 14 | 27.5% |
| Equipment | 6 | 11.8% |
| Loud Commercials | 5 | 9.8% |
| Indecency | 4 | 7.8% |
| Interference | 2 | 3.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.